If you've heard of one, then you'll probably have heard of the other. But more often than not, the two terms are actually used interchangeably.

This doesn't mean they're the same thing.

Firstly, a metric is the noun (which means it's a thing) and analytics is the verb, so basically the thing you do with metrics.

In other words, a metric is the data and analytics are the insights you can pull from that data.

Not to be boring, but when you start to confuse the two, your idea of data collection can get a little bit messy.

So once you're clear on what a metric is and what it means to analyse them, you can dive into what is most important for your business and how you can track them.

When it comes to your email marketing, measuring your bounce rate might seem like the be all and end all.

But it's important to remember that marketing success varies from business to business, so you don't always need to sweat the small stuff.

For example, a new start-up might find a bounce rate of 50% a massive success.

Yet a well-established marketing agency might be disappointed with the same result.

Whatever your metrics, there's no denying that bounce rates are an indication of how relevant your website is to your visitors.

If it gets too high, it's likely you've got some technical or content issues.

Knowing where to start is often the hardest part. That's why we've put together the best ways to keep your bounce rate in line with your marketing goals and keep them as low as possible for your business.

Last month, Apple announced the key data privacy updates due for inclusion in their new iOS 15 operating system.

The most anticipated feature is the new Mail Privacy Protection which will allow Apple phone users to decide how, what, when and where their personal information is shared with email senders.

This includes restricted access to their IP addresses and location information, as well as blocking senders from using open tracking pixels to collect information about the user.

Granted, it doesn't sound great at first glance. But this doesn't mean your email marketing is ruined forever!

It's an ongoing situation we're monitoring closely, however we've put together the latest information to give you a bit of peace of mind and help prepare for the future.

When it comes to any transaction, not one sale is the same. Then when you throw B2B sales in there, they couldn't be more different to a B2C consumer purchase.

The whole process is a lot more complex, business decisions can't be made lightly after all! This often means a sales team is stuck trying to find that customer that has buying power and knocking down those walls.

This takes a lot of patiences and trust. Your sales reps can't simply make a pitch and get it over the line (hardly, anyway). They need to nurture their leads and slowly nudge them through your sales funnel.

It's not for the short-tempered.

That's why we've put together everything you need to know about making (and closing) B2B sales.

B2B marketing is no walk in the park, especially when you consider that the average person sees more than 5,000 ads a day.

How do you break through the noise?

Gone are the days of a catchy radio jingle. Today's B2B marketers are competing with a growing social ad presence, multichannel marketing, push notifications... it's a little excessive.

There is a silver lining though. The rise of technology and the digital world has brought us access to more data than ever before. And that data can show us who's interested in our marketing, who's responding, and who couldn't care less.

Maybe I've just spent too much time in lockdown, but that sounds pretty exciting to me.

Like it or lump it, the word ‘no' is part and parcel of working in sales.

No matter how many times you hear it from a prospect, it doesn't always get easier. It often leads to panic and you've lost your lead forever.

Nobody wants to listen to someone who won't take no for an answer... it's not a good look and it will never end in success. (We know this from personal experience, unfortunately).

But if you take a step back and try to understand why your prospect is giving you these mountains to climb, you'll reach the summit one way or another.

That's why we've put together some of the biggest obstacles sales people face in their conversations, and how they can be avoided or overcome.

What would you do if you knew there was a way to see who visited your website? And I don't mean those prospects that are filling out an enquiry form or finding your LinkedIn posts ‘insightful'.

I mean actual companies.

Let's face it, the average sales conversion rate for completing online forms is only about 20%. That leaves a whopping 70% of your website traffic just disappearing into thin air.

Not good.

But not all is lost! Website visitor tracking tools are here to make sure you don't lose all that valuable data.

Sure, they can be a little complex, but if you can turn a list of companies who's visited your website into qualified leads... it's worth it.

So, how do you find out who's been on your website even when they ignore your perfectly crafted form?

Let's take a look.

Back in February 2020, Google announced it was planning to phase out the use of 3rd-party cookies.

This means that Google is looking to get rid of data collected by an entity, usually some type of software or platform, that does not have a direct relationship with the user the data is being collected on.

Many tracking solutions rely on third-party cookies to track IP Address information from website to website, so there's been a lot of upset in the website tracking world.

However, Google has pushed back this initiative from 2022 to late 2023.

What does this mean in the long-run?

Continuous improvements to our marketing tech stacks means we're all getting a little better with our data analytics. However, sometimes you can be left feeling like you've still not got a handle on your marketing attribution.

In a perfect world, we'd all sleep at night knowing exactly how a prospect heard about your company and decided to convert into a paying customer.

But unfortunately, it isn't a perfect world. And with more and more customers being influenced by social selling, realising where your business is coming from has gotten that little bit tricker.

Let's be honest, do you know the ROI of your social accounts?

If the answer is no, you're with the rest of us.

So, here's how CANDDi can help you track your social media ROI and finally deliver the right attribution.

Covid-19 restrictions have forced a load of businesses to shut their workplaces, with the majority of employees now working from home.

Even though many country governments have started to ease the lockdowns, 90% of HR managers believe employees would continue to work remotely if their managers could cope managing a remote team.

Yet according to a recent study from the Society for Human Resource Management, more or less than 71% of team managers find it challenging to handle remote teams.

If you know you're in this 71%, you're not alone! That's why we've put together a few tips that can benefit you in managing your team from home. Or wherever else you might be working from.

Today is my last day at CANDDi.

I've had a pretty good run. Over the last 2 and a half years, I've produced content which explains how exactly CANDDi identifies people... and also why Gandalf would make a great Marketer.

But even with the attention-seeking ego of someone who writes for a living, I won't kid myself by thinking anyone wants to read a self-indulgent post chronicling my time at CANDDi.

Instead, I thought I'd write about something that may actually provide some value... So here are the three most valuable things I've learned about Digital Marketing during my time on the job.

When you think of digital marketing, an email campaign is usually the first thing that springs to mind.

Not only are they a fantastic way to generate leads and drive traffic to your website, but they also present an opportunity for CANDDi to identify your website visitors and track their journey across your website.

After all, one of the key parts of effective email marketing is the ability to map your customer journey and then leverage this information to guide the customer at every touchpoint.

But how do you know if you're taking the right steps?

Below are some of the most common myths we hear about email marketing and the truth behind the claim:

We know our users like the back of our hands. So much so, we've gone and written a blog post about them!
There's no specific shape, size, rhyme or reason when it comes to the types of companies that use CANDDi, our website tracking capabilities can span pretty much every industry.
But within each organisation there's a set of characters. Our beloved CANDDi users.
All kinds of organisations use our platform for all kinds of reasons.
Whether you're a CANDDi Capture Convert who loves the insight you get from the CANDDi Capture tool or an Email Evangelist who makes use of every last drop of data, we've got a use case for you.
Below, we've highlighted the most common types of users we encounter – can you spot which one you are?

Not to sound like we’re looking for a pity party, but us marketers have it tough these days.

Before a customer has even turned into a hot lead, they’re using at least 10 channels to communicate with your company, leaving the digital marketing landscape more fractured than ever.

This is because our customers’ expectations are continually on the rise. They expect 24/7 channels of communication, wherever most convenient to them.

Sometimes it’s Facebook, sometimes it’s email, maybe it’s even on the phone. So how do marketers prioritize their marketing channels whilst making sure they hit the mark each time?

Well, we’re becoming more data-driven as a result. 41% of marketers are using marketing attribution models to understand how their customers reached out to them in the first place, and ultimately drive ROI.

So what even is marketing attribution and how can it work for your business?

SEO is one of those things that all marketers talk about, but barely understand.

It can be very technical and even then the algorithms are constantly changing. Not only does this make it hard to understand, but also makes it harder to keep up with the do’s and don’t’s of best practice.

But luckily for you, we’ve got some simple tips that will keep your SEO strategy at the top of its game.

The pandemic has had adverse effects on all of us. Whether it’s health scares, furlough schemes or general anxiety about all of the changes we’ve seen over the last 18 months, it’s not been easy.

So what happens when you throw the added upheaval of your work/ life balance as a result of extra care-giving duties?

And why has this fallen mostly on the shoulders of women?

In a survey conducted by Deloitte, out of the 400 women who took part, 70% are concerned that the disruptions to their life have stunted their career growth.

In STEM industries, women are already often on the backfoot, making it even more important to start mitigating the risks of a wider gender divide.

What does this mean for female employees and how can we ensure that doesn’t happen?

Big data is becoming an essential tool for understanding your customer base and how they interact with your brand.

In fact, thanks to the power of analytics, we can now find answers for questions that we didn’t even realise we wanted to ask!

When used correctly, website analytics can be incredibly powerful. However, this can all get a little overwhelming.

When you’re faced with too many numbers, it’s easy to get so engrossed in playing with your data that you forget what the important questions really are.

If you want to be successful with analytics, you need to learn what you should be focusing on, when to narrow your focus and when to accept that sometimes vague information can go a long way.

As the digital world continues to increase, so do customer expectations.

We’re all used to having our consumer demands met at every opportunity. All very convenient. But does anyone spare a thought for the support teams working in the background to make this happen?

No. And they’re probably not going to, either. That’s why it’s better to make your customer support a proactive machine.

If you’re letting your support team address issues as and when they arise, you’ll notice your team ends up overwhelmed and your customers are left in the dark.

This isn’t ideal for your team’s bandwidth and budget, but more importantly, your customer’s satisfaction.

Here’s how to change your customer support strategy for the better!

Luckily for my fellow content writers, a future takeover of AI in content writing is pretty unlikely. They just don’t have our human touch.

However, AI can and does make our marketing lives a lot easier.

We will always need writers and marketers to create, edit and revise content for our businesses, as well as avoiding and mitigating any misunderstandings that arise in the digital world.

Yet all of this takes time. AI can speed a whole load of processes for you. Whether it’s marketing automation platforms or analytics tools, enabling the churn out of more content for your sales funnel.

But this can often seem a little robotic. So how do you humanize your AI content? Here’s everything you need to know.

What even is sales cadence I hear you ask? It’s the process you or your sales team use to reach out to new leads to drive them into your pipeline.

This could include various touchpoints across different channels such as calling, emailing, or your social media platforms, all with the goal of building a relationship with a lead to preempt a future sale.

Sounds simple enough, but the tricky thing with sales cadence is that if just one of your touchpoints are out of sync, it’ll throw off your whole pipeline.

Unlike your typical slap-dash sales advice blogs, we’re here to offer a long-term sales cadence plan that’s based on analytical data, rather than old hat sales advice.

Is your website not delivering the sales you expect?

Don’t panic! Usually, the problem isn’t with what your website is offering, but the ability to generate significant traffic to your site in the first place.

Think about it. You could be giving away all-inclusive trips to the Bahamas, but if nobody with intent is seeing your offer, you’re wasting your time.

This is usually because of the way in which your product/ service is being marketed. If there is no clear message with an easy to reach contact form, you can wave your conversions bye-bye.

If this sounds familiar, read our tips below on how to troubleshoot your website and ensure it captures sales the way it’s supposed to.

Cookies have long been the power behind the ability to track your customers’ web activity. But with this power comes great responsibility, and not all companies seem to get it right. Especially when it comes to personalisation and ads.

This has paved the way for a new approach to collecting your customer information. Introducing: zero-party data.

Unlike third-party data, which is passively collected and shared along the web through third party cookies, zero-party data is information that is exclusively shared by consumers themselves.

This allows your website visitors to keep a hold over their data, as well as allowing for companies to offer far more effective personalisation.

So where does this leave your digital marketing and more specifically, your website visitor tracking tool?

Although social media is on the rise, a recent report by McKinsey & Company shows that email marketing is 40x more effective than any social media channel.

To top it off, the same study suggests that when you reach out to your prospects via email, the buying process will complete 3x faster than other social outreach.

With that in mind, it only makes sense to make sure you’re getting your email marketing right.

Although it’s been such a staple in our marketing armoury for all these years, it can be a tricky thing to get started.

We’ve put together an introduction into how to get the most out of your email marketing, and how to make sure it’s the right thing for you.

There’s a lot to consider when it comes to bringing a new technology into your business.

What will training look like? Will there be any downtime? And most importantly, how much will it cost?

After a turbulent 18 months, investing in new software might not seem high on your priority list. But how much is it actually costing you to press pause on a software investment, or worse, continue paying for a system you’re not even using.

By qualifying customers you can increase operational efficiency, as well as exploring creative and accessible ways to access information that shines lights on their site surfing habits.

Using this information can help you grade prospective customers and deliver your services tailored to their exact requirements.

If you are unable to qualify customers before they submit to your call to action request, form submission or enquiry form, call back request or guide download, this is likely to create a dent in business productivity.

Failure to establish the intention of customers during the discovery stage is likely to result in wasted efforts, clogging up phone lines and email inboxes without holding any real value to the business.

So, what can you do about it?

If you’re looking to implement a website analytics tool, you might find that getting to grips with the platform, jargon and data can be a minefield!

However, once you’ve battled through the technical stuff, the rewards will definitely be worth it.

Long gone are the days of second-guessing if your marketing efforts are paying off and wasting time and money with no clear ROI. Your website analytics tool will help you deliver a positive user experience that matches each individual visitors’ browsing intent, leading to more effective, qualified sales.

What more could you need?

If you’re not sure how to make all of this happen for your website, check out our handy beginners guide below. We’ll walk you through the most important aspects of website analytics, and how to make the most of them.

Automation is disrupting just about everything right now in the business world and marketing is no exception.

In fact, a recent study spearheaded by Research and Markets notes how marketing automation is expected to increase in market size to £6.15 billion by 2027.

This colossal growth, measured at a Compound Annual Growth Rate (CAGR) of 9.8%, only points to the rising importance of automation solutions in marketing and sales nowadays and in the years to come.

So if you’re a business owner looking for a way to boost your marketing efforts, then automation is something you should definitely consider.

In the world of lead generation, you often have to tread carefully when making the first move with a prospect.

Your initial contact has to be delicate enough to not rub your potential customers up the wrong way, but also strong enough to ensure your proposition registers their interest.

This ultimately reverts back to the long-term battle between cold emailing and cold calling.

Word on LinkedIn is that cold calling is dead. But we don’t think that’s entirely true.

Sure, sending emails can gain trust by establishing that relationship first. It won’t interrupt their day as much as a call and it reinforces the idea that there’s less pressure to make a move. But calls are inherently more personal. They often garner an immediate response from the prospect which is what you need as a salesperson.

But every prospect is different. Different strokes for different folks and all that. So, how do you know which is the right tactic to use

Good news! We’re making big changes to the way our CANDDi Chrome extension works.

The CANDDi Sales Plugin, otherwise known as the CRM Plugin, is going to encompass everything previously created by CANDDi so that you’ll have a one-stop-shop for a better sales & marketing effort.

The first step towards this is combining the email plugin with the sales plugin.

This means that going forward, you’ll only need to install one extension and won’t have to flit between two plugins to get the most out of your CANDDi data.

If you’re an existing CANDDi customer, the rest of this article will explain what this means for your CANDDi dashboard.

If you’ve spent the last 4 months of lockdown 3.0 in a long-term relationship with your Netflix account, you’ll have heard of the new docufilm ‘Coded Bias’.

Coded Bias explores the staggering ways Artificial Intelligence has infiltrated our lives. Yet the most shocking thing is, for something that’s so deep-rooted in our day-to-day routine, why is it submerged in exclusivity and bias?

This is what filmmaker Joy Buolamwini, a computer scientist and founder of the Algorithmic Justice League, has set out to uncover, after she noticed that facial recognition systems weren't trained to recognize darker-skinned faces.

Coincidentally, Facebook announced today that it has open-sourced a dataset designed to combat age, gender, and skin-tone biases in AI learning models.

This is certainly a step in the right direction. But where does the industry go next?

A whopping 98% of your website visitors will bounce straight off your site without ever enquiring.

It sounds like quite an alarming statistic, and it can certainly be soul-destroying for your marketing team when they’re working hard to drive traffic to your website in the first place.

But what if you could understand your website traffic and see who’s visiting, when and why?

Maximising the value you get from your website visitors will instantly make your marketing efforts more effective. How? Well because they know where they should be focusing their time.

That’s where website visitor tracking comes in. Tools like CANDDi will shine a light on the 98% of your website visitors that are still leaving you in the dark. All of a sudden you’re converting opportunities you never knew you had!

If you’d like to see how you can integrate CANDDi into your marketing plan, follow our steps below.

I know what you’re thinking, CANDDi’s gone off on one again. But hear us out. If you know us, you’ll know our CEO, Tim, has developed a newfound fandom for the show.

Which got us thinking... if a self-confessed maths nerd can be turned by the glitz and glamour of Drag Race, surely that’s got to be a lesson in marketing for us all.

Think about it. Your marketing team is the ultimate representation of your company and it’s brand. So who better to learn from than the Queen of personal brand, Mama Ru?

For those of you that don’t know (where have you been?), RuPaul’s Drag Race is a reality TV show that’s become a beacon of the LGBTQ+ cultural landscape. Think America’s Next Top Model vibes with a bit of Britain’s Got Talent thrown in.

Sounds pretty niche, yet it’s a worldwide phenomenon.

How? Because it established a community, nurtured it, and never turned it’s back on what it set-out to achieve.

With the advent of social media and the power of ‘influencer’ marketing, ensuring your company has a solid digital marketing strategy has never been as important - regardless of the sector you operate within.

While so-called ‘white-collar’ industries, such as professional services, used to be able to rely on existing business contacts, traditional networking events, and word-of-mouth recommendations to attract new clients, more and more potential customers are moving online – and the companies seeking to attract them are having to follow.

There is no denying that it may be more challenging to remain fresh and engaging with your marketing endeavours when you are selling products and services which satisfy ‘needs’ rather than ‘wants’.

However, having a content marketing strategy in place is equally important and more significantly, equally achievable for those operating in white-collar industries.

CANDDi has been awarded with Crozdesk’s Happiest Users Award.

We’re super excited about it since as one of the biggest Business Software vendor lists, we reckon they know what they’re talking about!

One of my favourite ever quotes is Oscar Wilde’s “you can never be overdressed or overeducated”. So why do we sell ourselves short with our skill sets?

Whether it’s for employers, prospects, or just for yourself, there are simple steps you can take to make sure you’re catching their eye.

That doesn’t mean you have to spend all day blowing your own trumpet, but the responsibility to make sure people recognise your abilities lies with you.

So to help you out, we’ve put together some of the best ways you can subtly make yourself more marketable, without making any compromises.

Last week, we had a post on LinkedIn that did pretty well.

Now, we’re not social media experts (we’re far too busy identifying your website visitors!) but we have learned a thing or two about engaging content over the years. In this blog, I’m going to share 5 general tips to creating LinkedIn posts, and how they specifically apply to the successful post in question!

Unless you’re some sort of sales wizard, it takes multiple conversations with prospects before they can make a purchase decision.

Whether your strategy includes email follow-ups, phone calls or offering trials and demos, each touchpoint gets you one step closer to closing the deal.

Each step used to move your leads through the sales pipeline is known as sales engagement.

But as we know, sales engagement takes time. So what if we told you we can make this a little easier for you? We’ve put together some of our best sales engagement strategies and the tools you can use to optimise your chances of winning the sale.

International Women’s Day is a global event that celebrates the amazing achievements of women worldwide. Whether it’s political, social, economic or anything else in between, IWD calls for visibility of these achievements whilst pushing for gender equality.

IWD has marked our calendars since 1911, with groups of women coming together to host talks, performances and rallies. Obviously this year, things are looking a little different.

But powerful women are a force to be reckoned with! Not even Covid-19 can keep these celebrations at bay.

Today there’s over 500 events taking place (mostly virtual of course) making it even easier to get involved. If you’re keen to show your support, you can search the IWD events calendar here.

There doesn’t need to be a pandemic for your sales to take a hit. Business is an unpredictable game and it often takes a lot out of business owners and sales teams.

With that being said, the turbulence of the past year has left us picking up more pieces than usual.

Although that sounds daunting (and a little depressing) it doesn’t mean there’s nothing to be done about it!

Recovering lost revenue is a tall order of course, but it's still totally doable.

Like many small businesses, we can speak from experience. So we’ve gathered some of the simplest routes you can take to climb back up that money ladder.

It’s rare that as a salesperson, you’d ever be flying solo. Sales is very much a team sport.

So when it comes to planning a daily schedule, there’s more in play than time management. You often need to adapt to the lives of your prospects and colleagues.

And that’s just on a good day. Bring in the recent homely responsibilities, shared workspaces, needy pets... There’s a bunch of distractions that come with working at home.

But that doesn’t mean it’s a bad thing! If you’ve got a strong schedule, of course.

To get the most out of your working arrangements whilst still being productive, have a look at our tips for remaining a high-performer remotely.

I recently completed Mind’s Mental Health First Aid course in order to support my colleagues with any mental health challenges that may have arisen with this global pandemic malarkey.

Whether that’s working from home, perpetual lockdown or life in general. Not forgetting any chemical imbalances we may have already been blessed with.

It was a two-day course delivered online to eight budding mental health first aiders.

We were all eager to learn how to spot early warning signs and how to best support our colleagues, friends, family and maybe even ourselves.

Yesterday, Firefox launched a new privacy feature into its Enhanced Tracking Protection mode - total cookie protection.

This means that when browsing through Firefox, tracking cookies will be confined to the site they were created. In doing so, tracking companies will no longer be able to monitor your activity as you browse from site to site.

In terms of data privacy, this is a big move. Other giants such as Google are also implementing similar strategies, so it won’t be long before they’re wiped from browsers for good.

But what does this mean for you?

It’s great news for your online data protection, as you’ll no longer get those annoying ads that pop up everywhere after you’ve done a bit of online shopping. Snitches.

But when it comes to your company’s tracking tool, will it have an effect?

Let’s take a look.

Are you tired of prospects who seem keen but end up stuck in your pipeline forever? You’re probably dealing with a couple of tyre kickers.

It makes no sense really, as 9 times out of 10 they’re engaging, asking questions, even throwing in the odd haggle for good measure. So, why don’t they ever move forward with the process?

Because they don’t want to.

As well as crushing your sales team’s hopes and dreams, it’s a massive waste of time and resources. The more time spent on those who never have the intention to purchase, the less time spent with prospects really are interested.

Here’s some tried and tested strategies to avoid starting conversations with these pesky prospects, as well as some tricks in how you can identify them in the first place.

Keeping your company and employees safe is every business owner’s priority. Although this is becoming more and more challenging as the number of business disruptions is on the rise, with cybersecurity risks being top of the list.

This comes as no surprise as the pandemic has forced many organisations to move to a remote working setting. This has resulted in most of us seeing an increased demand for video calling, cloud applications, and network resources.

Whilst there are so many benefits to this, such as the flexibility and ease of sharing work online, the cyber world leaves many businesses susceptible to risk.

With the sad reality that cyber criminals are set to make a profit out of these hard times, it’s crucial you ensure your business is prepared for the risks, and threats to your cyber safety as we continue to navigate through 2021.

There’s no denying it, working in sales is a challenge.

From finding new prospects to converting them into paying customers, it’s no easy feat! So there’s no surprise that there are plenty of obstacles to encounter along the way.

Sure, that’s problematic, but the real problem comes when sales teams look for excuses to explain a lack of success or lack of performance.

We’re all only human, so sometimes when we don’t hit the mark, there are reasons for it. But there lies the difference between reasons and excuses.

Have a look at our top excuses and see if there’s any you’ve fallen victim to, and how to plan better for them.

Have you noticed that your email campaigns aren’t getting the results you wanted? It probably boils down to your opening line.

We all pay so much attention to making a catchy subject, we forget the opening lines are just as important.

In fact, the whole of your email is important, but a good email follows a strong CTA pattern. The subject needs to lead the reader through to the opening line, the opening line to the main paragraph, and so on.

So if your email campaigns aren’t converting, there must be a problem at the start.

Let’s have a look at some of the best (and worst) ways to open your marketing emails.

Staggeringly, when students were asked to name a famous female working in the tech industry, 78% of them couldn’t.

Females often overlook a career or interest in technology as they’re not given the resources to understand the sector in the first place.

If they’re not learning it, they can’t progress, creating a vicious cycle that has led to a divide between genders in tech.

But it doesn’t have to stay this way.

At CANDDi, we challenge the norms in all sorts of ways. So we thought we’d put together some of our favourite female bosses in the tech industry.

Not only does this give them the recognition they deserve, but will also show other females that a career in technology can be for them after all.

January is a hard month. It’s long, it’s cold and pay day seems like a distant memory. So does closing deals...

But the New Year slump doesn’t stop deadlines from fast approaching.

If you’re working towards a tight deadline, you’re probably pulling your hair out scraping every barrel for last minute leads.

But urgency doesn’t have to mean lack of quality.

That’s why we’ve put together 6 top tips that can pull quality, qualified leads out of their hiding place and over the finish line.

It’s no surprise that recently, a lot of businesses have undergone an element of change. More specifically, the way customer needs and experiences are managed.

What’s so wrong with that?

Nothing! But it’s important to understand the ‘why?’ behind this change.

Whether COVID-19 happened or not, the digital takeover of business was inevitable. The pandemic just brought this to the surface quicker than we were prepared for.

And with that change, comes a change in customer expectation.

So, do your customer experience strategies require a new way of thinking?

Let’s take a look at what we can expect over the 11 months of 2021.

As it’s becoming increasingly harder to see people face-to-face, your customer support function is being relied upon more than ever.

With this uptake in demand, it can be hard to keep up. We’re only human after all!

But that’s where the bots come in.

Robots and AI (Artificial Intelligence) help us automate our processes so we’ve got more time to do the stuff they can’t.

Not only is this handy for you, but for your customers too.

AI can offer a much more timely response to urgent queries, as well as using personalization technology to accurately determine the customer’s journey with your business so far.

But how far is too far? From an AI company itself, we’ve put together a list of do’s and don’ts for automating your customer support.

LinkedIn is the Facebook of the professional world.

It’s a place for networking, connecting and sharing war stories, so there’s no wonder it’s one of the best sales tools for B2B sales teams.

Especially with the majority of companies resorting to some sort of home working, LinkedIn has provided a multitude of opportunities for lead generation.

Why? It’s a bit more personal.

It also helps that most of LinkedIn’s professionals keep their profiles up-to-date with contact details. At the end of the day, that is what networking is for!

So why not make the most of it and use this to source emails for a high-quality lead list for email marketing?

To see how you can source your own LinkedIn email list, check out our tips below.

Back in February 2020, Google announced its plans to phase out third-party cookies on Chrome browsers.

This was pretty bad news for many website tracking tools, as most rely on third-party data as part of their software.

Google is now taking this a step further and looking to replace cookies completely.

The idea behind it is to stop advertising agencies getting hold of people’s data online.

But what does this mean for you?

Knowing what to look for when you’re buying a SaaS product can be tricky.

How can you evaluate something that’s not even tangible?

This makes it more important to do your research.

It might seem daunting at first, so that’s why we’ve put together a list of the top tips for buying SaaS.

Take it from us, it’s what we do after all!

While many of us are glad to see the back of 2020, celebrating the New Year hasn’t been quite what we thought.

But if there’s anything 2020 taught us, it’s that the Internet isn’t going anywhere anytime soon.

With us all stuck at home, online shopping has been changed forever. Whether it’s your weekly food shop or a new outfit, commerce has gone digital.

The same goes for B2B purchases.

Because of this, your digital presence is more important than ever as we enter 2021.

What a rollercoaster.

I was lucky enough to join CANDDi back in May, just as the pandemic really kicked off.

It was touch and go whether I’d be able to start at all. CANDDi wasn’t sure where it would end up, and neither did I.

Yet here we are!

1 million zoom calls, 6 months, 3 new starters and a new job later, we’ve all lived to tell the tale.

Earlier this week, me and CANDDi’s CEO Tim, were laughing about a call I should have taken care of.

After putting it off for longer than I should have, Tim joked about having to speak to the caller in question himself. He mentioned that as punishment, he’d given them my mobile number.

As most of you know, CANDDi is a pretty laid back business. We can quite freely joke with Tim about our work (or lack of).

So I quipped back with an ‘erm excuse me, what about GDPR?’ I mean for a data business, I thought this was pretty funny.

Of course, Tim didn’t really give my personal data out without consent. But with all jokes aside, it raised an important question within the team.

What do we all actually know about GDPR?

Really? Yep.

Unlike other website visitor tracking tools, CANDDi can drill down into the individual profile of your website visitors.

This can help you close more deals as there’s less chasing dead ends and ending in a sales rabbit hole. Who wouldn’t want that?

Let’s start 2021 with a bang and give your website tracking an upgrade with CANDDi.

Are you ready to start the New Year with a bang?

I think we can all agree that 2020 has been nothing short of a write off. Let’s make sure we make 2021 count.

Sure, there’s lots going on in the world that we can’t control, but CANDDi can definitely help you stay on top of your lead generation.

Whilst in the grand scheme of things, it might not sound like much, but it could mean a lot to your business.

What’s there to lose?

I know what you’re thinking, is December really the best time to get involved with something new?

Well, why not?

Usually, our CANDDi free trial runs for 30 days, but we’ve been thinking... Why not extend this for the Christmas period?

All you have to do is register your interest, get your CANDDi code and paste it onto your website! Leave the rest to us.

Over the next 6-8 weeks (pretty much double our current trial length) CANDDi will monitor your website visitors while you kick back with a Baileys or a mince pie. Or both.

So, how do you make the most of your free CANDDi data?

CANDDi identifies and tracks the companies that land on your website.

We let you know how they got there, what they looked at, and how long for.

But we can also dig a little deep into who it is looking at your website, not just the company they work for.

Obviously, we can’t start magically identifying people’s individual, personal information out of nowhere.

Not only would that go against all GDPR regulations, we just don’t want to be that sneaky.

That’s where our email plugin comes in...

When it comes to pop-up forms, there’s a fine line between effective and annoying.

It’s all about branding, positioning and timing.

You don’t want to scare your prospects away by shoving an enquiry form in their face as soon as they land on your site!

So if you’re wondering how to navigate the minefield of pop-ups, CANDDi can help!

Our CANDDi capture is proven to trap your leads right where you want them. In the nicest possible way, of course.

In an attempt to spread a little Christmas cheer, we thought we’d invite you behind the scenes of CANDDi HQ.

Since CANDDi started 11 years ago, our ethos has always stayed the same. Keep it personal.

From onboarding meetings to 24/7 live chats, you can always count on CANDDi to be there when you need us!

That’s why since day dot, we’ve kept our business team a tiny group of seven(ish). A dysfunctional family of sorts.

But who are the faces behind it all?

Hopefully some of you would like to know a bit more about us!

Others might just be glad to know we’re not a team of robots plotting world domination.

But even if you’re just looking to kill 5 minutes of your time on the countdown to Christmas, why not have a read of our team’s Christmas favourites below.

Way back when website tracking was the latest online innovation, IP lookup was considered nothing short of revolutionary.

But things have gone a bit stale since then…

Running an IP lookup on it’s own isn’t always the most effective course of action. Yet many website visitor tracking tools still rely on IP lookup alone to form the basis of their tracking code.

While this might work for them, we like to be a bit more forward thinking.

Do we still use IP lookup? Of course.

Will we carry on using it? Yep.

Is it the most important feature of our CANDDi software? Absolutely not.

So, what is?

The world of commerce has seen a predominant shift to the web in recent years.

Even those businesses that don't offer e-commerce or online services are expected to have an online presence to connect with customers.

As a result, online reviews have become an essential part of a brand strategy.

If you want to get in on the action, here are seven reasons why you should focus on reviews as a core part of your brand.

As part of our 12 days of CANDDi, we’re going to give a little back this Christmas.

Our client and friends over at Pomegranate Consulting are completing a fundraiser for Francis House in the New Year.

They’re looking to raise money for the Hospice that cared for their son, Hasan, before he sadly passed away earlier this year.

Hospices rely on the generous donations of people all year round. However, the pandemic has made it trickier than normal to get fundraising plans in place.

See how you can get involved below.

Identifying the individuals on your website is one thing. But knowing what they’re up to is another.

Imagine, your perfect lead has been browsing your product pages only for you to shoot over an email just as they go on their dinner break.

Soon you’ll be buried in a number of other prospecting emails and the cycle begins again.

So, how do you break this very annoying, tedious chain?

With CANDDi’s real-time email alerts and notifications of course!

Stop what you’re doing; we’ve deployed an exciting new feature on your CANDDi dashboard!

This has been our most-requested feature for a while now. You can now add time filters on any of your streams within CANDDi.

Before now it was only possible to sort your visitors by most recent, but now it’s possible to choose to only display visitors who have been on your website within a chosen time period.

Let’s go over how this works, as well as an example of a super effective way you can use this in your day-to-day processes.

‘Tis the season to join CANDDi fa la la la la, la la la la.

Christmas has well and truly arrived at CANDDi HQ, and to celebrate, we thought we’d invite you all to join us for a little 12 days of Christmas, CANDDi style.

So, what’s in store?

Your website is one of your biggest sales tools, so why not make the most of it?

But that doesn’t mean it’s as easy as a click of a magic lead generation button (although with CANDDi, it can be).

Instead, you need to have a content strategy for your site. Before you get started, make sure you’ve got a basic understanding of the lead generation process. We’ve got a handy back-to-basics if you need it.

So, what comes into play when turning your website visitors into a lead?

If you’re new to the idea of tracking your website visitors, the whole thing can be pretty overwhelming.
You’ve probably got two main questions, “What types of tracking exist?” and “Which is right for me?”
In this article we’ll go over 4 main ways to track your website visitors, and explain the benefits of each. You can decide which fits your needs!

Similar to the kebab you scoff at 3am post night out (who remembers those?!) Buyer’s regret is the knot you get in your stomach a couple of days after making some sort of purchase.

This regret often comes with fear and stress, followed by a want to immediately retract the purchase. Not only is this their worst nightmare, but your business's worst nightmare too.

Why? Well, it’s not just about the money your customer brings to the table, but you want them to have a good experience from your company too.

So, how do you limit the chances of buyer’s remorse creeping in a few days after your customer onboards? Have a look at our tips below.

Content. The heart of all of our marketing efforts. But what’s the point in good content if it’s not getting any engagement?

Unfortunately, there isn’t one.

So how do you make it happen? You have to understand what it is that makes your audience interact with your brand. This could be a retweet or a full blown purchase, anything that gets your customers engaged.

But engagement is one of those buzzwords that flies around the marketing industry without anything actually knowing what it really means. If you don’t know what it means, how can you measure it?

That’s why we’ve put together some of the most important, and useful, user engagement metrics for you.

Do you use pay-per-click ads as a major marketing channel?

If so, you’re no doubt aware that unlike email marketing, PPC is a channel which requires a good deal of attention and optimization in order to yield results.

So let’s take a look at exactly how CANDDi can help maximize results from your PPC campaigns, from a prospect’s initial clickthrough right up to when they become a customer.

When you’re in sales, it’s all about the leads. But don’t start getting carried away with the idea of the more the merrier, what you actually want is quality. Quality over quantity!

You could have a million leads but if they’re all dead ends, what’s the point? It’s much better to have a smaller number of leads you understand and know will convert. So, how do you know?

We’ve put together the best tips to help you improve the quality of your sales and ultimately increase your sales!

In this blog post, we’ll answer what is probably the most common question we get asked:“How does CANDDi identify individuals?”.

But first, keep in mind that identifying individuals is just one of the main technologies used by CANDDi.

The other main technology is company-level identification, which allows us to identify which company your visitor is browsing from, even if we can’t drill down to the precise individual. Read about our company tracking here!

Now, let’s go over how we identify your visitors...

30 years after the creation of the world wide web, it’s safe to say, we’ve come a pretty long way.

It took only 3 years for the brainboxes behind it all to start logging our visits and making up metrics. In 1993, each time a certain HTML element was requested by a visitor, this became known as a “hit” and recorded into a log file.

In 1997, Javascript tagging became the new method of data collection. This is still the most widespread method of data collection today.

In just a few years, website visitor tracking was born, but how far have we come since?

CANDDi is the best at what it does, but it’s not magic. And that means we can’t identify every single one of your website visitors.

Which begs the question… just how many can we identify?

Well, let’s get into it.

It’s no surprise that consumer buying habits are changing. One minute we’re up, then down and inside out, so our customers (and even ourselves) have started to re-evaluate the way they think and behave.

So what does this new economic environment mean for your business? You’ve got to adjust.

But don’t panic, we’re here to help. We’ve rounded up the 7 biggest changes in B2B buying habits and how best to deal with them.

For those of you that don’t know, CANDDi is a website tracking tool that allows B2B business owners track and identify the individuals visiting their website, letting them know exactly what their website visitors looked at, how long for, and what brought them there in the first place.

Sounds great for your sales team, doesn’t it? But they don’t have to be the only ones reaping the rewards. Why not get your customer care team in on the action and see the difference it can make.

The importance of branding to the success of your company is huge. It’s all about telling your potential customers who you are, what you do, the values you have and why they should consider working with you.

It’s a promise to your customers too. If people know your brand and what you’re all about, they’ll know what to expect. This means branding can have a major role in the success or failure of your company.

Unfortunately, branding and building up your brand recognition isn’t always easy. Thankfully, there are some things you can do to give your branding efforts the boost they really need. So, why not read on and learn about some branding steps you certainly don’t want to miss in 2021.

Are you tired of pulling out all the stops for your email campaigns only to lose sight of what’s happening after you press the send button? You’re not alone.

Marketing teams work so hard to drive traffic to their company website only for them to land on the home page and never to be seen again. The infamous marketing black hole.

Your sales team are then often left in the dark, not knowing who those visitors are, which pages they’ve had a look at or even worse, if they don’t convert right away, you lose track of the original marketing source that brought them there.

So, how do you get around it? That’s where CANDDi comes in.

It seems like we need visibility over most aspects of our life these days, and I’m not talking about an app that may or may not deliver positive results.

Now more than ever the importance of data has become increasingly apparent, so you need to bank on something you can rely on. Now, I can’t talk for the health and safety of our nation, but I can talk business.

But what does this have to do with track and trace? Well, this is actually something CANDDi got the knack of way before the Tories thought it was a good idea, because when it comes to sales & marketing, seeing the bigger picture is crucial. If you’re lacking visibility, marketing can feel like a waste of time.

That’s where CANDDi comes in.

What’s the most important deciding factor of a new business tool?

Is it their colour scheme? Or perhaps whether they have one of those cool names like ZipZapify or Volkano.io?

No. The correct answer is, of course ROI.

Put simply, it’s a question of “does this tool generate more money for my business than I pay to use it?”

And while many other visitor tracking tools offer you a restricted “trial” (not naming any names here!), CANDDi offers you one full month of free access so you can test our ROI for your business.

So here’s a quick run down of the very best way to see results during your CANDDi free trial.

When it comes to engaging customers, finding the best strategy can be a bit tricky. How can I motivate people to interact with my website whilst also boosting product knowledge AND converting more website visitors into paying customers? Phew. It’s a lot.

While there are many tools out there that help generate more leads, CANDDi has often found that pop ups and live chats are amongst the most effective solutions.

But which one of them is the easiest to use? Which one provides you the most possibilities for lead generation? And finally, which one has a better impact on general customer satisfaction levels?

Let’s take a look.

Good news! You can now get CANDDi tracking features for your LinkedIn messages.

We know that sales goes beyond the good old dog and bone these days, or even a sophisticated email campaign. Things are going social.

So that’s why we’ve updated our CANDDi dashboard to include a brand spanking new LinkedIn tool for all your networking needs.

Want to know more?

There’s a reason sales prospecting shares a name with gold prospecting.

They involve pain-stakingly sifting through mountains of dirt for the occasional golden nugget… and constantly asking yourself if it was worth it.

But what can you do to improve the process?

Well, this tip assumes that you’ve already thought about your target customer, and are generating lists and reaching out via Email or LinkedIn.

The key here is to minimise the time you spend chasing disengaged prospects, to allow you to focus your time and energy on the ones more likely to convert.

How? By sending tracked outreach, so you have complete visibility over how your prospects are interacting with your emails, messages and website… even if they don’t reply!

Ahh, February 2020. A time when pubs were open late and you didn’t have to pick your favourite six friends and family members… good times.

It was also when Google announced its plans to phase out third-party data. If you’re wondering what this means, Google are looking to get rid of data collected by an entity, usually some type of software or platform, that does not have a direct relationship with the user the data is being collected on.

Sounds legit, but this new rule has wreaked havoc in the website visitor tracking world. Many tracking solutions rely on third-party cookies to track IP Address information from website to website.

But what does this mean in the long-run?

When it comes to choosing a new software for your business, you want to make sure it’ll fit in effortlessly with the systems you’re already using.

Without easy integration, there can be a whole host of headaches just waiting for you and your teams. Especially your IT guru.

That’s why CANDDi is designed to integrate with your existing CRM, driving our data directly into the software your teams are already comfortable with using. Hopefully resulting in a quicker, less painful transition period!

There’s no limit to the integrations we can provide. Whether it’s a giant like Hubspot or a bespoke system you guys have set up for yourselves, CANDDi will have you covered.

Since we’re a sales & marketing tool, our most common integration is with Salesforce. So, let’s take a look at how it works.

Digital touchpoints are any places your potential customers may interact with your business in the online space. The research shows that it can take anywhere from 5 to 20 digital touchpoints before one of your prospects becomes a sale. The problem is that with so many different touchpoints - from email to social media and paid ads - prospective customers can take an almost infinite amount of different paths. This makes it very hard to measure and optimize their journey. So what can you do about it?

Did you know that businesses that effectively use data are growing at a quicker rate, 30% quicker to be exact, than those who aren’t?

From marketing, customer success to IT departments, the teams armed with data insights have proven better at making the right call. Seems obvious, doesn’t it?

I bet you’re wondering how you can get in on the action. It’s actually pretty simple. All you need to do is start collecting actionable data related to your customer/ target customer base.

Okay maybe it’s not quite as easy as that, but if you’re looking to use a data analytics tool like CANDDi, it might as well be.

In a time when everything is up in the air, we can count on good old SaaS solutions to keep us grounded.

Yep, the good news is that SaaS (Software as a Service) won’t be going anywhere anytime soon.

Gartner has anticipated that SaaS will generate close to £82bn in 2020 alone, is this just good luck, or good business?

The answer is neither, really. It’s more that the industry as a whole has managed to make good out of a really really bad situation. The Coronavirus pandemic has forced companies to adapt to a different way of working, a cloud-based one. The only way is SaaS.

Let’s take a look at the remaining trends for the year to see if we really are depending on our software more than we thought.

When you sign up to a trial of a new piece of software, it can be hard to know where to start.

That’s why at CANDDi, we like to get involved from the get go. After all, how can you realise the true benefits of our software if you’re not sure how or what you’re using?

When it comes to lead generation tools and website tracking software, It’s easy to get lost in features and self-help guides. But what’s the rush? We’ll give you a free trial period of one whole month to ensure you really get to grips with what we’ve got to offer, as well as hands-on, round the clock support from the CANDDi team.

If that’s not enough for you, then maybe this quick read will help you figure out the most optimal way to get started with CANDDi, or at least leave you feeling more confident when it comes to the inevitable decision phase.

Email marketing. It’s no surprise this seemingly evergreen marketing channel continues to be a popular way for B2B companies to reach out to prospects. Especially when you consider it has an average ROI of 3,800%!

If email marketing is part of your marketing strategy in 2020, here are some tips to help you drive up those conversion rates and really get the most out of your time and money.

Unsurprisingly, there’s still an element of uncertainty when it comes to IP addresses, especially when you throw the word ‘tracking’ in there.

What is IP tracking? How does it work? IP lookup, what’s that? Wait, so is that even legal?

If that just sounds like a string of nonsense to you, don’t worry about it. There’s so much jargon in the tech industry, it’s no surprise people struggle to get to grips with what’s going on.

So, if you’re looking to make the most of your website with a clever little IP tracking tool, you need to know how it works, why it works and what it’ll do for you, right?

That’s why we’ll keep it simple. Like most things at CANDDi (apart from our staff, obviously).

This guide aims to help you get to grips with everything you need to know about IP tracking, once and for all.

In the world of digital marketing, there’s a persistent visibility issue that causes lost leads, unreliable data, and ultimately a waste of time and money.

We call it: “The Black Hole”.

So what is it, how does it happen, and how do you fix it?

Well, I’m glad you asked!

In uncertain times, striking a balance between cautious and keeping your brand alive can seem a little crass. How can we carry on with business as usual when everything around us is anything but?

With The Guardian reporting the country is in recession for the first time since the 2008 financial crisis, it seems that 2020 is fast becoming the year of bad News. For any Year of the Rat babies like me, let’s try again in 2032 shall we?

But with all that bad news, is now really the time to lose our sense of humour?

In this day and age, the sign of a free giveaway can seem a little off… it’s almost like we’re waiting for the catch.

But at CANDDi, we don’t believe in trickery, we’re just straight talking and to the point.

Although we appreciate this approach doesn’t always work for everyone, at least you can rest assured there’s no wool being pulled over your eyes here. So when we say free trial, we mean free trial.

Still not convinced? Let’s have a look at what might be holding you back.

Businesses spend so much time and money ensuring that the copy and design of their website is up-to-scratch.

But too often they forget about the technical aspects of a good website.

They aren’t exciting, they aren’t pretty, but things like page speed and mobile optimization will make or break your website.

So here are 6 crucial technical mistakes people often make on their website!

If you’re a CANDDi user, you may have noticed that we recently made some changes to how you create Streams.

If you aren’t already aware, Streams are basically filters which allow you to automatically sort your website visitors into groups based on attributes like their location and sector, as well as which activities they’ve carried out on your website.

In this blog post, we’ll detail exactly how we changed the Create a Stream function, what this means for you, as well as a quick guide on how to make an example Stream using the new system.

CANDDi has been named the 38th fastest-growing tech company in the North of England and Scotland.

With the whole team working so hard to provide actionable website analytics for our clients, it’s fantastic to be recognized for this achievement by Northern Tech.

Previously, a buyers’ biggest concern was who it was they were actually doing business with. Once they’d established that relationship, they formed instant trust in a company’s product/ service and the rest was history.

Today I guess we’re all a little more savvy. Especially with the emotional rollercoaster that has been 2020...

Sales these days sees you only getting the chance to build a personal relationship with your prospect after you’ve won round their trust, usually with consistent messaging on how you and your brand can help them. Sounds easy? Well yeah, sort of.

You just need to know who it is your targeting and why. Then you can drill down into what it is that makes them tick and voila, you’ve recruited a fan base to generate future revenue.

Being a busy salesperson is tough.

And with all of the cold-calling, chasing down leads, and sales targets, it’s easy to feel like you’re simply too busy to actually do anything about the fact that you’re... well, too busy.

Ideally, you need a tool which gets you more sales in less time… but which doesn’t kill your results in the short-term with its difficult adjustment period.

We believe that’s us.

Read on to find out why!

First things first, our CANDDi software is designed to help. Whether you need more visibility over your sales process, want to start boosting your marketing efforts or just offer more tailored support to your clients, we’ve got it all.

‘That’s what they all say!’ Yeah I know, but we really do mean it.

Take it from a small business. We know how it feels to take risks, sometimes they work out, sometimes they don’t. But it’s often riskier to take no action at all.

We get it, maybe you’ve tried a tool like CANDDi and have been burnt before? Or maybe this is completely new to you and you’re not sure if it’ll pay off? Let’s see if we can change your mind.

So, you’re thinking about a CANDDi free trial.

Before you sign up and get an entire month of warm leads and insight for free, we thought we’d warn you about what you’re getting yourself into...

So here is every member of the CANDDi team that you’re likely to run into during your trial!

If I had a pound for every time a prospect asked this question, I wouldn’t need to write these blog posts anymore...

But it’s completely understandable! GDPR and privacy policies in business are nothing short of a minefield, so when it comes to tracking your website visitors down to their individual information, it can all seem a little fishy.

So, this is where CANDDi can help. We want to give you the best insight into how your website visitors are interacting with your site, whilst also reassuring you that your website visitor identification and tracking tools are safe and legal in a post-GDPR world.

I’m sure we can all agree that there’s never a dull day when it comes to sales & marketing. Whether it’s getting that lead over the line, racking your brain for content, or finally getting through to that one prospect you just know has been ignoring your calls for months, there’s always something to shout about.

If you need a break from sending your millionth email of the day, have a little look through the most relatable GIFs and let us know which one you are. Let’s face it, we all want to be Jim but are most definitely Michael.

When we decided to offer a free trial of CANDDi for the first time in our 10 years of existence, the timing was just right.

The WHO (that’s the World Health Organization, not the band) had just declared a global pandemic, and businesses were very worried about their future. We wanted to help as many people as possible to connect with their prospects during the difficult time.

Many visitor tracking tools simply give one or two weeks access to a restricted or managed version of their tracking tool. At CANDDi, we decided our trial would give FULL access to CANDDi for an entire month.

Well, it’s been a few months of our trial, and so far it definitely feels like our decision was the right one. So let’s take a look at the difference between a managed free trial and a full-access one, and exactly why full-access was the right choice for CANDDi!

When you want something, it’s hard not to go all out to get it.

And if you’re in sales, that thing you want is… sales.

But in rushing to secure the sale, you actually become a lot less effective salesperson. You lose your prospect’s trust and respect, and the time you did invest is wasted.

So in the interest of slowing things down to speed things up, here are three rules of thumb to help you become a better (less pushy!) salesperson.

SEO is tough stuff. Whether you’re just getting started or a seasoned pro, there always seems to be something else you could be doing better.

Why? The world of SEO is becoming increasingly technical. With more SEO and Google ‘experts’ than you can shake a stick at, trying your hand at it is nothing short of terrifying.

But let’s be honest, how can you be the master at something that’s constantly evolving? You can’t. So, you don’t need to worry about keeping up with the latest algorithms, (did anyone else think they left these behind in high school maths?) web development or even graphic design as these so called experts would have you believe.

Keep it simple. If your website needs a sprinkle of SEO magic get to grips with some of these basic guidelines.

Getting to grips with sales can be tricky, there’s jargon thrown about like confetti and metaphors for everything. But does anyone actually know what it all means?

You’d like to think so, as on average, sales teams must hear about their pipeline and funnel at least 20 times a day. Although how are they even distinguished and why are they sometimes used interchangeably?

The bottom line is, they shouldn’t be. If you think about an actual pipe and a funnel, they’re shaped very differently. So why would sales be any different? One is designed with precision and focus in mind, the other acts as a guide. You start to see my point?

Let’s take a better look.

It’s been a few months since we launched our free trial, and we’ve had a fantastic response so far.

We usually try our best to be humble about these things, but forgive us if we take a minute or two to explain just why the feedback has been so great… and exactly why yes, yes you should bother with the CANDDi free trial.

To better connect with your prospects, you need to tailor your content to each of their needs. As a B2B marketer, this will be nothing new to you, but how well do you actually know your audience?

Normally, we start with identifying the potential pain points of your prospects, using this to offer a personalised message as to how your business can help them. This is a great place to start, but using the DISC model, you can get to know your customers even more.

What would be the point in your business’ website if it didn’t aim to attract new customers? In a digital age, websites have become the face of your business. They’re the first thing prospects see following their Google search or clicking of links through a LinkedIn rabbit hole.

We already know this to be true, or we wouldn't spend so much time making fancy web pages full of key details on your business, your teams, and your products and services. So, how do you make the most of it?

It’s no secret that we love chatbots here at CANDDi.

We’ve explained our process for turning them into a data-capturing machine, but that’s big-picture stuff. Today I want to take a look at the kind of messages we actually use!

When you’re setting up your bots, it’s tempting to follow convention by simply entering the default message “How can I help?” and calling it a job well done.

It’s perfectly serviceable… but it’s also boring!

The only people this will entice are people who already have some burning question or issue.

In order to capture the attention of the (likely much bigger) portion of your visitors who are kind of interested, you need something bold, unique, or funny… or all of the above.

In this blog, we’ll go over some general tips for creating interesting (and more importantly, effective) chatbots. We’ll even include some of our most successful ones!

In sales, it’s a common misconception that the key to a strong pipeline lies in fancy automation processes and CRM systems. While of course these help, it’s much more important to educate your prospects.

From the second you have a hot lead to the minute they sign up as a paying customer, you want to make sure your audience understands your value. And, more importantly, know how your value outweighs your competitors.

At each stage of the sales process, we’ll show you how it’s done.

When it comes to your customers, it turns out that gaining new ones is the easy part. It’s the keeping hold of them that’s hard.

Lately, everyone has been upping the ante with their outbound marketing efforts to combat the uncertainty of the pandemic (trust us, we get it). But what about the customers you already have?

Strong customer relationships are so important and consistency pays off. Customers that come back regularly result in a greater ROI and they can cost you up to 25x less! But this only works on the trust that they’ll keep paying you as long as you keep adding value for them. So, how do you keep them happy?

There’s nothing better than seeing the results of your outbound marketing efforts. You've identified a need in your niche, and you've come up with a robust product/service solution. You've identified the right audience, you've kickstarted your campaign, and now you're enjoying the cha-ching sound of sweet revenue.

But this is not always the case. You may find that your campaign is still underperforming or not making cost-effective use of your marketing budget. This is usually down to being unable to reach the right audience. To arrest this situation, you have to look for cost-effective ways to make your solution visible to every possible potential customer; in other words, cold visitors.

Operating as a B2B-oriented business can be daunting, especially in a highly competitive market where a single decision can make or break your company. According to Smart Insights, 36% of B2B companies don’t have a formal marketing plan, with 56% keeping their advertising budgets the same in 2020. The most popular marketing communication channels in B2B include email (84%), social media (73%), as well as content marketing (63%), but without the emotional consideration.

What most marketers and business owners in the B2B sector tend to forget is that marketing content intended for their industry still targets real-world individuals. Integrating an emotional, human touch into B2B campaigns can make all the difference– let’s take a look at how to achieve just that.

Whether it’s shopping online, booking a hotel or starting a job, we all look for signs of authenticity before diving into something new. Why would your prospects be any different?

Your initial sales conversations are the start of a relationship like any other, and since these relationships are built around cash, you’re going to want to make sure there’s a mutual level of trust and respect.

It’s time to banish the sleazy sales rep reputation for good (no offence) and start asserting credibility throughout your sales process. Regardless of new starters or seasoned pros, we’ve got the tips for your type of sales team.

CANDDi is, in its simplest form, a tool which gives you data about your website visitors.

But speaking in those terms brings to mind number crunching and mind-numbing graphs, instead of what it’s really all about, connecting with people.

I recently caught up with one of our customers Pomegranate Commercial Finance about how they use CANDDi in their day-to-day, and they were a fantastic example of the interpersonal power of visitor tracking.

So in the interest of spreading the word about the true nature of CANDDi, I thought I’d explain their specific use case in this blog post.

If you’re not yet a CANDDi user, this is a great way to get an idea of the daily ‘flow’ of tracking your website visitors. And if you’re already a CANDDi user… well, you might just learn something!

Hands up if you’ve recently winced at your smart phone’s Weekly Screen Time notification? Now more than ever, we’re all spending more time stuck to our devices. Well, why wouldn’t we? Social media opens up a whole new world that’s accessible through our fingertips. Whether it’s a click, swipe or purchase, there’s not much we can’t do from our phones.

So why don’t we give our business pages the same consideration? Social selling is fast becoming the modern day prospecting. Traditional strategies of cold calling and networking are waning, with the Harvard Business Review reporting that 90% of decision-makers never respond to cold calls, while 76% are open to having a conversation on social media.

With margins that high, start using these tips across your professional social media platforms to leverage relationships with potential customers.

Earlier this week, I had the pleasure in talking to Richard from Refract, a technology business specialising in making sales coaching simple. Through the use of AI, Refract analyses every sales call and demo to highlight your team's successes, as well as times where they might have missed the mark.

It was great to get a fellow techy’s insight into what’s going on in the world, what’s changed, what hasn’t and what’s coming next, as well as learning some hints and tips on how to best manage your sales process.

If you’re in marketing, you’ll have heard the whole ‘don’t waste your time on content if it’s not getting any engagement’ all before. And by engagement, this usually means likes, comments and shares.

While yes, of course that’s true, knowing how many views you’re getting is equally as important. In order for your content to be liked/ shared/ screenshotted for the group chat, it needs to be viewed first. Whether it’s reading your post on LinkedIn, clicking your link or watching your video, it starts with views.

So, how do you get more of them?

Learning the ropes of a new job is always a tricky one, even trickier when you have to do it remotely! But with that being said, after a thousand video calls and buckets of patience later, I’ve made it through my first month.

To say I’ve learnt a lot over the last few weeks would be an understatement. Whether it’s been from the ugly truth of an eccentric marketing self-help guide, or the inside knowledge from the rest of my team, I can’t say there’s ever been a dull day!

I’m starting to emerge from the depths of somewhere between the middle to bottom of a corporate sales funnel and learn what it takes to attract customers into the CANDDi pipeline.

If you’re looking for ways to build up your sales pipeline, have a look at what I’ve learnt below...

As the world of digital marketing continues to grow, you can always count on the old faithful email campaign to deliver results for your business.

Why? Think about it, how many times have you used/ received an email as a way of communicating? It doesn’t matter if it’s personally, professionally or as a consumer yourself, emails keep us connected.

Statista reckons there’s 306 billion emails being sent out every day, leaving you with a lot of competition. Here’s how to make sure your campaigns stand out.

Hello everyone! As the image may have given away, you’ve found another Jasmine blog. And this week, I’ve been compiling data about every landing page CANDDi has ever used.

The plan was to help optimize the copy for a new campaign we’re planning to run, but in the process I noticed some interesting patterns about what works and what didn’t.

It’s easy to assume that as long as you have a nice, professional page with enough information on it, people will convert… which is why I was surprised that some of our uglier-looking landing pages actually had the best conversion rates.

I also found that there were 3 major things all of our most successful landing pages had in common… so I thought I’d share them in this blog post!

When our CEO, Tim, suggested I take up some ‘light reading’ to hone in on my content marketing skills, you can imagine my surprise when Dan Kelsall’s Fucking Good Content and This is Fucking Shit arrived at my door.

My previous corporate experience had NOT prepared me for this.

To be honest, I panicked. Had my blog posts turned out to be garbage? Was I actually as dull as old Karen from accounts? (we don't have a Brenda actually, but if we did, I’m sure she’d be pretty sound). I wasn’t sure. All I could do was get stuck in and hope for the best...

As we near the halfway point of 2020 (thank goodness, some might say), now is a really good time to evaluate your sales processes for the year so far. What’s worked for you? Or what hasn’t? What would you like to try next?

In favour of practicing what I preach, earlier this week I attended a webinar that centred on what makes sales possible, regardless of circumstance.

2020 is proving difficult for pretty much everyone, but if you're ready to start making your sales work, have a read of what I learnt below.

In a recent article on axios.com, the New York Times has reported that as of next year, it will no longer be using 3rd party cookies (data) to target ads.

It will join other big names like Google, Apple and Firefox in the movement of phasing out 3rd party cookies to focus on the use of proprietary data instead. But what does all of this actually mean? Let’s take a look.

So you’ve got a beautiful landing page, and you’ve started to drive some nice traffic to it.

The copy is clear, concise, and impactful… and the graphic design is a work of art.

But what about your forms?

Since it’s the page that makes your visitors convert… the form is basically a formality, right?

Well, as you can tell from the title of this blog, that isn’t right, actually. The type of form you choose to go with can have a huge impact on conversions.

And we've found that multi-stage forms in particular can give you over 5x the amount of conversions as single-stage forms.

In this blog we’ll go over when you should use multi-stage forms, and how they led to some big wins for us!

With all the uncertainty of 2020 so far, it’d be no surprise if even your most tried & tested sales techniques have been falling short of the mark. If you’re looking for ways to get your pitch back on track, you’ll be glad to know they’re easier than you think…

Thanks for clicking on another of my update posts!

So, a big part of my job right now is checking up on our recent free trial sign ups to make sure they’re getting as much value out of CANDDi as possible.

And this week, I’ve been experimenting a bit with how exactly these check-ups happen… and it’s resulted in some pretty interesting conclusions.

Oh, and I also accidentally stumbled upon a bit of a sneaky email trick that may just help you to make an impact on your own prospects.

So let’s jump in!

2020, the year of change. New year, new me… you know how it goes (although the start of a global pandemic and toilet paper rationing wasn’t exactly what I had in mind).

But before all this madness, at the start of the year, I decided to leave my long-term job at a corporate financiers office to join the world of CANDDi.

These are strange times.

I know this because marketing usage of the words “uncertain” and “unprecedented” is... certainly unprecedented.

But when looking for a silver lining, ours at CANDDi is the fact that remote work really fits in well with our culture. So much, in fact, that we’re actually ditching the office altogether!

A lot of our ability to thrive when remote working is undoubtedly the simple fact we’re a tech business.

But I’d also like to think it’s because of the strength of the team. And no, I’m not just saying that in case my colleagues read this blog… I’ve been assured that none of them ever do.

Anyway, this brings me to how we’ve managed to maintain this fun culture while working remotely: our 12:30 gameshow!

Hello! I’m Jasmine - a relatively new addition to the CANDDi team - and each week I write about something particular that I’ve learned.

This week, it’s all about video.

More specifically, I’m going to be talking about the kind of on-the-fly video you can record by yourself, as opposed to the more scripted type of which can take a while to produce.

I’ve been using these videos in three distinct ways, and I’ve had a lot of fun seeing just how effective they can be!

The other day, our CEO Tim bought a new fridge.

It’s a pointlessly fancy one which automatically scans the barcodes of food items as you place them in... then alerts you when they’re about to expire.

Why am I telling you this? To make one thing clear: at CANDDi, we LOVE automating things.

But on our quest for total world automation, even we have come to realize that there are some things in your sales and marketing process which absolutely should remain human processes.

So let’s take a look at the shoulds and the should-nots of automation.

Email marketing helps companies to make money and send information to their customers. It can help your business in other ways that people don’t realize: for example, boosting your searching engine optimization (SEO) results. If your business wants to improve its SEO, then it should use these five email marketing tactics.

I’m in the process of selling everything in our office.

Don’t worry - it isn’t because CANDDi is going down. In fact, it’s quite the opposite!

Going 100% remote is something we were considering long before the virus, back when the only Corona we spoke about were the ones in the office fridge.

These “unprecedented times” mentioned by thousands of marketing emails in my spam folder have actually had a silver lining for us. We’ve been forced to take the plunge and answer the question: would CANDDi continue to function if we all worked remotely?

Thankfully, it’s a resounding yes!

Hey!

It’s Jasmine again, back to talk about my adventures on the road to CANDDi mastery.

Last week was all about emails, but this week I’ve been getting familiar with a little thing called CANDDi Capture.

To put it simply, the Capture forms are pop-ups… which is why I was a little hesitant going into this.

Previously, my only experience with pop-ups was being on the receiving end of them. And let’s be honest; at best they’re annoying, and at worst they’re enough to make you exit the site and vow to never return.

But after playing around with the detailed targeting of Capture pop-ups, I’ve learned that the key to success is to provide value and personalisation to your visitors.

So let’s take a look!

Hey there reader!

Can you believe this weather we’re having? How are the kids?

As you may have guessed, this post is all about small talk, and the role it has in sales conversations. Because while the substance of small talk might be insignificant, the impact it has on the wider sales journey certainly isn’t.

So let’s have a bit of a chit-chat about the specifics. When should you engage in small-talk, how do you get better at it, and exactly what effect does it have on your sales?

Hello again!

My name’s Jasmine - you may have seen my blog last week about the cool discoveries I made when using CANDDi in my day-to-day processes.

I’m back with another installment, this time focussing on how CANDDi’s one-to-one email tracking has helped me nurture my prospects!

In most companies, sales departments have turned into a big question mark amid the coronavirus crises. This stems from instability and unpreparedness, leaving the big picture, a concept that sales staff often uses as a selling argument, in a blurry haze. How do you even approach the sales process in these times? If you want to stay afloat or even grow your business, you have to keep on selling, and selling more than last year. But, how do you send an email to a decision-maker about a software solution during all the things they are tackling now?

In the so-called lead nurturing process, you’re taking your prospect through stages – from their very first introduction or interest in the product/service to the point where they go forward with the purchase. Generally, these stages are structured and work in a fixed line for most customers. But, is this the same way you should approach sales in times of crisis?

The other day, I came across this interesting diagram which asks: “Who do I want to be during COVID-19?”

It’s a valuable question.

Though it certainly isn’t easy to remain level-headed during times of crisis, we owe it to ourselves and the people around us to overcome selfishness and act in a way that helps both ourselves and others.

I then reflected on how this same logic can be scaled to an entire company...

Since this all started, I’m sure we’ve all come into contact with businesses which have conducted themselves commendably; tactfully adjusting their marketing strategies, helping customers and other businesses where they can, and generally being the best people they can be.

Conversely, I’m sure everyone reading this has also come into contact with at least one business which hasn’t.

So this brings me to the question: what kind of business do you want to be during COVID-19?

Hello! I’m new at CANDDi. You may have seen my previous blog post about the joys of starting a new job during a worldwide pandemic.

I’ve learned a lot about the team this week... Interestingly Matty was compared to Snoop Dog, and our CEO, Tim compared Logan to an onion. However, the biggest surprise this week was learning how developer Yulia views our content writer Chris. It has to be said, the similarities she sees between him and President Trump are quite undeniable.

Work-wise, I’m still getting to grips with the software which means I’m always discovering new ways it works. I’m not just learning how it can help customers but I’m actually seeing how it can help me in my day to day role...

Specifically, I’ve seen how effective CANDDi can be at converting prospects who start a registration process but don’t finish it!

They say time waits for no one.

And with around 78% of businesses buying from the first company they speak to... it’s clear that your prospects don’t, either.

Timing is crucial in almost every aspect of business, but what areas should you focus on to make the biggest impact on your sales?

And how on earth do you keep an eye on multiple leads at once without losing your mind?

Take the time to read on, and you may just find out!

Hi! I’m Jasmine, and just last month I joined the Customer Care team.

What terrible timing!

As we continue our working-from-home adventure (we’ve settled on calling it that over state-enforced isolation) I’m learning all kinds of things about my colleagues.

Spurred on by the success of our remote show-and-tell session, I decided to pry a little more into the CANDDi team’s personal lives. So as they got on with boring things like “work” and “building for the future”, I bothered them all until they sent me pictures of their pets.

Here they are! Which do you think is the cutest?

It won’t surprise you to learn that the entire CANDDi team is working from home.

The work is going better than ever (did we mention our FREE TRIAL?) but there’s just one thing missing…

Sweet, human interaction. Oh how I miss it.

At first, it was nice to get a break from my dysfunctional CANDDi family for a while. It’s great not having to worry about whose turn it is to take out the bins, or that person who keeps heating up fish in the company microwave (I’m looking at you, Morgan).

But after a few days, we all needed some good-old-fashioned office banter.

So we all hopped on a video conference, and so began… the first official CANDDi Show-and-Tell!

With everything that’s going on right now, some businesses have hit troubled waters.

The good news is that sometimes all it takes is a slightly different approach... and we’ve been working with our wonderful clients to ensure everything is still running shipshape with their sales and marketing!

The feedback we’ve been getting over the last few weeks has been amazing, and has only spurred us on to work even harder to keep helping out:

“Thank you for your help and understanding with this. Many other companies I have spoken to today have not been as helpful!” Louise, 360Resourcing

“Thanks so much, it really is appreciated during these times!” Melanie, Octego

“Your help has been amazing, thank you!” Steve, Greenzone

So we thought we’d keep things moving by giving you 5 crucial ways to use CANDDi during these difficult times. All aboard!

Why track your website visitors?

You get all lots of data about who is visiting your website, and exactly what they’re doing on it. But what do you do with it?

In this blog, we’ll cover the more obvious benefits like lead generation and measuring your marketing ROI... but we’ll also explain some lesser-known uses of visitor tracking that even experienced users might not know about.

Let’s get started!

It has been announced that CANDDi is one of Northern Tech’s top 100 fastest growing companies.

We’ve been working hard to bring a refreshingly personal approach to the world of website analytics, so it’s great to be recognised for the rapid growth we’re experiencing!

74% of marketers say video converts better than any other type of content.

Focusing on video marketing is probably the smartest thing you can do for generating leads. And in this article, we’ll show you how to use videos to convert website visitors into warm leads.

These videos could be in various formats, about your product or service, or simply for raising awareness about your values. They could be published on a landing page, or your website,and social media. The whole point is they must yield a concrete rate of return to be meaningful investments that generate leads over the long term.

So if you’re ready, let’s begin!

What’s the problem?

February 2020 has been a big month of change for Google.

In the B2B world, the most important of these changes was Google Analytics’ removal of IP Address information about tracked visitors.

This has serious implications for tools like Leadfeeder and Fastbase, which relied on GA as a kind of “middle-man” for this data in order to identify which companies have visited its users websites.

Since the change, users of these tools have reported a dramatic loss of leads generated from their website, while the tools themselves scramble to deploy workarounds to regain functionality.

About us

We’re a 10-year-old tech start-up.

What does this mean? Well, it means we’ve still got that “break the mold” start up mentality... but we’re old enough now to know what we’re doing.

We’re not the kind of place looking for another cog in a corporate machine. In fact, the reason we’ve managed to grow while maintaining such a small, close-knit team is because every one of us is constantly innovating better ways to work.

That’s where you come in.

About us

We’re a 10-year-old tech start-up.

What does this mean? Well, it means we’ve still got that “break the mold” start up mentality... but we’re old enough now to know what we’re doing.

We’re not the kind of place looking for another cog in a corporate machine. In fact, the reason we’ve managed to grow while maintaining such a small, close-knit team is because every one of us is constantly innovating better ways to work.

That’s where you come in.

Ahh, 2007. What an exciting time to be alive.

Steve Jobs unveiling the iPhone. The breakthrough of stem-cell research. Shrek 3.

And in the world of B2B, IP Lookup tools were the big new thing.

These tools are commonplace now, of course; plenty of B2B companies make use of the likes of Lead Forensics and Leadfeeder. But just over 10 years ago, this was new technology.

The premise was simple: by tracking the IP address of your website visitors, software could check it against a list of registered company addresses and alert you of a match.

Or, in short: IP address in, company name out.

Even then there were issues with the vagueness of this information (we’ll address that soon) but in terms of identifying the companies who visited your site, these tools were very effective.

So what changed?

CANDDi tech does lots of clever things, but the bottom line is this: it helps B2B companies get more sales.

And, since we’re also a B2B company, it wouldn’t make much sense if we didn’t use the product ourselves!

A specific example of how CANDDi uses CANDDi was covered in Jen’s great post about how our software brought a lead back from the dead.

However, since we’ve never given a more general overview of how it makes our jobs easier everyday, we thought we’d go over it with a quick blog post.

Marketers love metrics.

CPA, CTR, CPC; if it consists of three letters and can make a pretty graph, you can bet we’ll measure it.

Which is great, of course… as long as those numbers are accurate. Obsessing over your metrics like some mad scientist is of no value to your business if they don’t reflect reality.

Well, unfortunately for email marketers, this is exactly the case. The two most commonly used metrics - open rates and click-throughs - are often reported by email marketing platforms as being much higher than they really are.

Let’s talk about why this is, and how you can get around the issue.

Artificial Intelligence is sexy.

And not just because it instantly makes you think of The Terminator, either — though none of us can deny that plays a part. The simple fact is, the idea of machines exceeding our human ability to compute information is exciting; especially in a business environment where greater efficiency means more profit.

As a result of these connotations, A.I. is a term that’s thrown about a lot in tech businesses.

That’s why it’s important to always reassess our goals and ask ourselves: is a solely A.I. solution really what this problem needs?

All too often, businesses start advertising using the paid search with the intention of growing sales, only to be distracted by flashy things like impressions and clicks. Although their campaigns may be sucking the wind from a conversion standpoint, they find it difficult to pull back from the program because they don’t want to see the flashy metrics disappear. In many ways, paid search can be like playing with fire. It might seem like fun, but if it’s not done in a controlled environment, you can do a lot more harm than good.

Here are some paid search fire safety tips you can use to keep your paid search campaigns performing and under control without burning a hole in your pocket.

You know that using landing pages is a crucial part of effective lead generation. And yet, you don’t seem to be generating leads quite as effectively as you’d like to be. So what are you doing wrong?

Here are 7 common mistakes that could be keeping your landing page conversion rates from reaching their true potential.

It’s the question you never knew you needed answering: “Would my favourite movie character be in sales, or marketing?”

Well, look no further my fellow cinephiles. What follows is a list of some of the most famous movie characters of all time, complete with a rundown of exactly why they’d excel as either a salesperson, or a marketer.

Please don’t hesitate to let us know if you disagree with any of the choices, or even better: if you can think of any more characters you would add to the list.

Paid links are links from other websites to your website that you pay for. They can range from you sponsoring an event and having the event website link to you, all the way through to using a paid link service where you pay a monthly rental fee to have some blogs or other websites link to you with whatever text you specify.

This article is specifically about paid links that you rent per month or year through services specifically designed to sell you links for specifically for SEO value only. Links from sponsorships or other relationships are generally not as harmful.

When creating content for your marketing efforts, not all consumers are in the same place in the buying process. Each buyer has different needs depending on where they are in that journey.

As such, every piece of content isn’t right for every stage of that journey.

Just as you can’t be all things to all people, all content isn’t right for every consumer all the time. Brands need to focus on the right content for each stage of the buyer’s journey rather than content for all buyers at all stages.

You don’t need us to tell you how useful live chat is.

It’s fast, convenient, and customer friendly. In fact, more than half of prospects actually prefer it to a phone call. That said, we’d like you to forget about the customer’s live chat experience for a minute.

Not that you shouldn’t focus on that; of course you should. And thankfully, there are plenty of articles out there to tell you how to do exactly that.

But this isn’t one of them.

The following post will detail how you can get the most out of your live chat. Find out how to stop using it exclusively as a reactive tool for pleasing customers, and let it double as a proactive tool for driving conversions.

Account-based marketing isn’t some new and fanciful concept anymore.

Usage of the strategy in the B2B sphere has exploded over the last decade, and in that time it has generated enough positive statistics and testimonials to make even the most stubborn traditional marketer want to jump ship and play for the ABM team.

An ITSMA survey, for example, found that 85% of marketers who use ABM said it outperformed their other marketing investments. While figures like this might make it seem like a no-brainer to implement the strategy straightaway, ABM isn’t actually a good fit for everyone.

But is it right for you? Let’s figure that out together.

It isn’t easy to predict how technology will change business. Change can be erratic, and unfortunately Nostradamus passed away before he could jot down his thoughts on B2B lead generation.

Sales is governed by human interaction. 92% of all sales conversations actually happen over the phone, and it’s a safe bet that we’ll never see this human element completely removed from sales — and certainly not in the next decade.

That said, A.I. technology has already seen sales progress from an art to a science over recent years. As it becomes a much more data driven endeavour, sales becomes less about cold calling prospects armed with nothing but a silver tongue, and more about using multiple A.I. processes to have informed interactions with hot leads.

With so many visitor tracking tools on the market, it can be difficult to understand the real differences in their functionality. This post will aim to cut through the jargon to explain the value each type of tracking can bring to your business, and the things to keep in mind when choosing which is right for you.

We’ll be looking at three types of visitor tracking: IP lookup (or IP tracking), cookie tracking, and visitor-level tracking.

When people think of pop-ups, their knee-jerk reaction is usually a negative one. They describe them as annoying, intrusive, and obnoxious.

In reality, pop-ups don’t have to be any of these things. And, more importantly: they work.

When our users deploy CANDDi Capture, for example, they experience 3-5x more conversions than by using regular sign-up forms.

Here are five things you can do to ensure your pop-ups are as effective as possible.

In the world of SaaS, bugs are inevitable for innovating companies. Your customers only see the downside, so management of bugs is a key issue..

Dealing with bugs in a timely manner is at the heart of preventing churn (read our post on minimizing churn here) and why it’s so important to have an effective bug management system in place.

This post won’t cover the act of fixing bugs, but rather the process by which they’re fixed, and how to prevent some of the most common issues that can arise.

We recently discussed reasons why churn happens, and how to deal with it when your business is based on recurring payments from customers. But we only focused on mistakes you might make that cause customers to leave. Sometimes churn is due to events outside your control.

So, this time we’re looking at external causes of churn, and what you can do to tackle them. This is based on how we’ve learned to deal with churn at CANDDi.

Once when I was traveling home to the UK from the New York, I bought a bottle of whiskey at the airport for a friend back home. The cashier asked me where I was flying to, so she could issue the correct tax receipt.

“Manchester”, I said.

I suffered heaps of admin hassle later, as it turned out she’d assumed I meant Manchester, New Hampshire in the North-East USA, rather than Manchester, England.

The reason I’m telling this rather mundane travel story is to illustrate how America is such a big country that many people there rarely think about the world outside the 50 states.

At CANDDi, we’re proudly based in Manchester in the North of England. We firmly believe great tech businesses can be built anywhere, and if you call our office we certainly won’t try to hide our accents!

And yet when you’re selling into one of the world’s largest markets, language matters. And the language that matters is American English.

As a member of CANDDi’s sales team, I use our own software every day, and I can vouch for its effectiveness!

But our software still manages to surprise me even after years of experience in the job. This blog post is about one such occurrence, when CANDDi helped to close a deal after I had presumed it dead in the water...

If your business is based around recurring payments from customers, ‘churn’ is your biggest enemy. Churn is when a customer cancels their subscription and moves to a competitor, or just stops using your type of product altogether.

But churn isn’t beyond your control. You don’t have to just sit back and hope it doesn’t happen. If you’re proactive, you can keep more of your customers on board for longer.

Here are five common reasons customers churn, and how to minimize the impact of that churn.

We’ve written a number of posts about our decision to use agile development techniques in our marketing team at CANDDi, covering how we plan and review our performances. But what happens when tasks crop up that you haven’t planned for? Picture the scene:

You’re in the middle of a marketing sprint. It’s busy, but things are going well and your team is on track to deliver all of the committed work on time.

With only a few days remaining, your boss pulls you aside to share a brilliant idea he’s had for the next email marketing campaign. “It’s really important that we get this written up while the idea’s fresh,” he says, “so start work on it immediately”.

It takes you a day and a half to create the new campaign. By the end of the sprint, you have three important stories that are incomplete because you ran out of time. Two of them are as important –if not more so –than the new email marketing campaign.

If this sounds familiar, it might be time to consider how and when to say “no” to extra tasks during sprints.

We’ve spoken in many blog posts about how CANDDi’s marketing team has benefitted from working in focused iterations, or “sprints”. In this post, we’ll take a look at a tool we’ve found has really helped us analyze our performance in these sprints: the burndown chart. Burndown charts make use of your scrum team’s inputs during planning meetings, so it’s a good idea to first read our blog on how to plan sprints with military precision if you haven’t already.

Harnessing the Scrum process is about committing to change. Every good sprint retrospective should generate tweaks and improvements for the next working iteration.

It’s a great sentiment, and one that I happily enjoyed from a comfortable distance until one of these changes appointed me as Scrum Master for the entire marketing team. Feeling excited (and more than a little intimidated) about my new responsibilities, I set about learning everything I could about the role.

A few sprints and a great deal of research later, I’m ready to share my findings about what it means to be an effective Scrum Master."

There are quite a few parallels between marketing teams and the military.

Both gather as much intel about their targets as possible and use it to wage gruelling campaigns - though marketing teams probably wish email bombardments were as effective as their artillery counterparts.

In the military, there’s a slogan that has been used for centuries: “train hard, fight easy”. It’s a core principle that we apply to our marketing Scrums here at CANDDi; as long as we plan every sprint in plenty of detail, their execution becomes as simple as possible.

This post will go over the most important aspects of a good planning meeting, to ensure that your marketing team is getting the most out of this critical step in the Scrum process.

In recent weeks on the CANDDi blog, we’ve shared with you our ‘agile’ approach to marketing. Most often applied to software development, agile techniques can also make sense in other settings. Make sure you’ve read our primer of how we apply agile principles to marketing before you continue with this post.

It’s every email marketer’s worst nightmare. You’ve finely crafted the perfect copy, and written a brilliant subject line that’s bound to get people opening your latest campaign. Then you hit send. Seconds later, as your email hits the inboxes of thousands of people, you realize you’ve made perhaps the most common mistake in marketing: it starts with ‘Dear *Firstname*.’

Your blood runs cold. The sheer embarrassment. You’ll never work in this town again.

But relax. This is an easy mistake to make. *Firstname* is a battle scar many marketers bear. Sometimes it’s worse; many journalists will tell you they’ve received emails saying things like ‘Dear *Potential Media Outlet*.’ Journalists do not like that kind of pitch.

Sometimes it doesn’t matter. It’s not unheard of for an email featuring the *Firstname* snafu to get a better click through rate than one that’s set up properly. But it still looks unprofessional and you should do everything in your power to avoid it.

Unlike web analytics software, CANDDi is all about understanding the individual people who visit your website. It’s what we excel at, and why so many businesses trust us to enhance their sales and marketing strategies. But when a new visitor comes to your site we have no details about exactly who they are. With today’s update, we can tell you a whole lot more about these visitors.

We’ve had great feedback from our customers since we launched the redesigned CANDDi Capture feature a few weeks ago. They love the new look, and find it a responsive, versatile way of creating ways for customers to interact with them on their websites.

In this series of articles, we’re sharing insights into how we keep the CANDDi marketing team organized. Make sure you read the other two parts first.

Part 1: Scrums and sprints
Part 2: Super-effective meetings

In this final part, we look at the software we use to stay on the same page, and share insights into getting as much done as possible.

In this series of articles, we’re sharing insights into how we keep the CANDDi marketing team organized. Make sure you read part one: scrums and sprints, first.

Modern marketers have an ever-growing list of tools and techniques at their disposal. From the latest email tactics, to new social platforms, to ever more inventive ad formats, it can be hard to narrow down and focus when there are always new toys to try. That’s why the best marketers have a rock-solid strategy underpinning their work.

But even a really good top-level strategy defining what you want to achieve, and how to achieve it, can be useless without a decent structure to shape your team’s activities.

At CANDDi, we’ve taken the Agile ‘scrum’ system our developers use to organize their work, and applied it to the marketing team.

Marketers are often less process-driven than developers, but that doesn’t mean that a well-implemented process can’t help your company achieve more with your marketing.

In this three-part series, we won’t go into the background of scrums (you can read a good overview here), but we will explain how the system works for our marketing team, and why we find it so effective.

Whether you’re in marketing or sales, better quality leads will help your business grow faster. It’s just a case of finding them.

Sitting back and hoping for the leads fairy to deliver to you isn’t going to work, so read these 10 tips and start taking action!

Most bloggers will tell you they do it for the love of writing. But let’s be honest, everyone likes to know that other people read and enjoy their work. And if you’re blogging for a business, being able to measure the ROI is absolutely critical. This is especially true now content marketing is so popular and your blog is just one of millions.

Here are seven top tips to help transform your blogging into revenue….

Most small businesses want to attract prospects to their website as part of the process of turning them into customers. But how best to do that? ‘Marketing’ is the obvious answer, but there are so many options out there that it can be hard to decide which to choose.

Here we’ll take at look at the most powerful digital marketing channels and which is best for you.

In business, there is often a strong focus on gathering ever more leads. But leads are no good unless they’re converted into customers.

Maybe it’s time for marketers and sales teams rethink their standard approach to converting prospects to sales. Here are some smart tips for doing just that.

If someone asked you ‘would you rather have 1,000 or 10,000 hits on your website?,’ who wouldn't choose the latter? Unfortunately, that kind of approach doesn’t fly any more. Almost anyone who’s been actively seeking to drive website or social media traffic in the last few years will have seen the myriad companies offering to divert traffic to your website, blog or social media presence. On the surface this seems like a great idea; more traffic obviously means more sales, right? Unfortunately, no. This isn’t the internet a decade ago. The irresistible rise of content marketing clearly demonstrates the market’s need for a constant stream of fresh, engaging material to direct traffic to your website.

A landing page is an online store window for your business. It’s the centre of all your inbound lead generation efforts, and a link back to every campaign you are running.

Companies invest a lot of time and money in driving business to their landing pages through PPC campaigns, social ads, and email offers. Yet they often neglect to keep their landing pages fresh and relevant.

This could be the reason for high bounce rates. How many times have you clicked through an ad specific to your needs and found yourself on a page that has no relevance to the link or ad? And what do you do next? You leave.

By spending time designing appropriate landing pages, tracking results and consistently conducting tests along the way, companies can create a more positive user experience AND convert targeted traffic into qualified leads.

Here are five easy tips that you can use to start converting more of your leads:

Back in 2014, a CANDDi user asked us to help them boost the number of people who made contact with them through their website. Four weeks later, the first version of CANDDi Capture launched, and it drove seriously good results for those who used it.

If there’s one thing we’ve learned through building CANDDi, it’s that the best salespeople have an obsessive focus on their prospects. They’re also under continual pressure to hit their targets and keep closing new deals.
That led us to think about how we could make CANDDi even more useful for salespeople. We already provide powerful insights on the hottest prospects, but the best place for that information isn’t a separate website they need to log into, it’s right inside the tool salespeople use the most – their CRM.

For many businesses, it’s vital to generate high quality leads, but it’s easy to feel at a loss about how to do that. It turns out you’re probably not making enough of the leads you can generate from your existing website. Here are some tips to get started with a smart, data-powered method of identifying the best sales leads for your business.

Most businesses know that they should have a website and a social media policy. But it is all too common, for SMEs in particular, to simply nominate a tech-loving member of staff to take care of the company’s social media profiles, and to then forget about the issue of social media altogether. This is a big mistake, It means that not only is there the risk of an off-hand comment or thoughtless retweet turning into a PR-disaster for the brand, but you could also be missing out on some valuable traffic sources and information.

With more than 1 billion websites online today, how is it possible to ensure yours is the one that potential customers go to? There are a number of creative ways businesses drive strong visitor traffic, and we'll be covering these in later blog posts. Today, we're focusing on the kings of the castle, search engine optimisation tips.

If your business has an online component, integrating analytics and CRM can provide you with a lot of incredibly valuable information that you can use to grow and build your business.

Google Analytics defines a bounce rate as the percentage of single page visitors to a website. It calculates a bounce rate based on whether a person visited another page after their first. The aim of the game here is to get your traffic to ‘engage and convert;’ to go to another page and start buying something, download something, fill out a form, or whatever other goal you consider would make for a successful website visit.

Marketing automation can occasionally be a little too much like factory automation. Prospects get popped onto a conveyor belt and poked and prodded by robots as they make their way towards a potential purchase.

Content-Driven Marketing is a well-documented response to the changing nature of purchasing in the digital age.

The digital era hasn’t just created new channels of communication, it has radically altered the structure of the sales funnel.

Last night I had cause to call my bank. Unusually, for a call to a customer services line it was a rewarding experience. Even more unusually, I enjoyed being sold to.

Most marketing techniques are ‘scattershot’. You could try to communicate with only the people you know are interested in your product, but then you’d probably communicating with a very small audience. And, barring referrals, you’d be unlikely to reach people who might be interested in your product but just don’t know about it yet.

Select from your CRM a selection of companies you would love to work with.

In Part 1 of “Removing uncertainty” we discussed how to de-risk sales, marketing and lead-generation at the top of the sales and marketing lead generation funnel.

Strange, but good, things happen when you stop considering sales as an event, and instead regard it as a longer range and unique process combining blended sales and marketing expertise to get a cold lead through a robust sales and marketing funnel to a position where a commercial transaction can take place.

Is sales an art or a science? We asked. You answered loud and clear. Thank you!

Is there a room for change?

Sales 101, you can’t cry about the sales you didn’t get from the work you didn’t do.

The sales team is the lifeblood of every business. They are the engine that keeps the company going. They are at the frontline fighting the battle. And the struggle is real. But salespeople are lazy, right? They are indulged and spoilt. When it comes to it, anybody can do sales… Right?

Throughout the sales process, there might be moments when you think that your prospects have lost their way or direction back to your company. You don’t know whether they are still looking for you or interested in you unless they say so themselves. It’s a frustrating position to be in. But you’re not alone. So many businesses out there face the same frustration - how do you get people back on track to buying from you?

Last month we brought to you new email notification look. This month we are announcing a soon to be launched feature of CANDDi which is super exciting and will make our clients' life much easier! As the title suggests we are about to automate...

Welcome to the second question in our Prospect FAQ series! Today, we are looking at - why would I call somebody if they haven’t asked me to call them?

Another sector that CANDDi caters to is the specialised software. It can be anything from cloud-based product development for various businesses, recruitment software for a specific industry to creating software that uses geo-location to help collate data to create meaningful business information. All of these businesses have their particular niche and a particular target market that they are operating in. Here is where they find value in CANDDi.

There is no one email to satisfy every single person. But there is a method to craft an almost perfect email with hooks to grab attention of various personality types.

Daily, our sales reps are being asked some interesting questions by our prospects. It ranges from GDPR oriented questions to why should you even care about tracking. In this following Prospect FAQ series, I’ll take one question at a time and provide you with an answer to satisfy your curiosity. On today’s list we have - do prospects get creeped out?

Everything I do in CANDDi is customer facing, from my sales role to customer research. In every single role, I come across GDPR questions from prospects and current clients alike. I'm anticipating that more people are going to be asking about this topic more often the closer we get to 25th May 2018. Hence, I've put together this blog that answers questions that are asked the most to put your mind at ease.

In a recent post, I wrote about how high technology such as virtual reality might be used in marketing or sales. Today, I will focus on artificial intelligence and the effect it has and will have on businesses in the future as it advances.

Many companies don't seem to understand the importance of their own website. They pour money into it to look pretty, to be easy to navigate, sometimes they even try to get people there. With that level of investment, why are they still refusing to reach the website's full potential? Are you ignoring it too and unintentionally harming your own business as a result?

Today’s market is saturated with multitudes of tools that can help you track your website. How do you make the right decision when they all look kind of the same or seem to be doing the same thing? Look no further. I've put together a quick guide to help you in the struggle.

Recently, I have been hearing a lot of buzzwords flying around relating to advanced technology with relation to sales and/or marketing. Words like Mixed Reality, Augment Reality, Virtual Reality,… What's the hype about? And more importantly, should this matter to business owners?

Over a week ago, Google has released a post about their new parallel tracking for their AdWords. Many of you might be wondering if any of that has/could have any effect on CANDDi. Let me put your mind at ease. CANDDi tracking has not and will not be affected at all. Here is why.

Do tradeshows like a pro and don't lose out on opportunities and prospects. Here is how we do it in CANDDi. A method tested, perfected and proven to work.

When asking businesses about their lead generation process, I’ve heard "word of mouth" more times than I can count. Word of mouth is important to any business for many reasons - reputation, a source of deals, and more. However, the digital world is not even considered to be part of that strategy, despite a substantial part of our daily communication happening right there.

Trade shows are ultimately about getting business. Yet, there is much more to them than that simple aim. There is valuable information and other opportunities that you might have been missing. Until now...

It has been a while since we made a public announcement about a new release. This time, we are bringing to you brand new email notifications!

Among the various clients we have, here is where manufacturers find value in the system.

An insight from Chris Murray's sales training that could help you tweak your sales technique.

Don't we all like a fully identified profile where we know who it is we need to speak to? Well, let me tell you that even company profile can be hidden diamonds.

CANDDi might be predominantly a B2B tool, but our B2C clients find value in the system as well. Here is where.

At CANDDi we are always looking for ways to help you get more sales. A good start to this is to help you keep your web visitors visiting!

Here we look at some social media mistakes that could end up losing you sales. Some are easily avoided, others take time and effort to build on to avoid. By sticking to all of them, you will have a much better experience with social media, as will clients and prospects.

What do you know about your customers? There might be things you haven’t even realised you’ve gathered. You might even be pondering delving into the world of behavioural data but haven’t got a clue where to start! We’ve attempted to simplify why and how you can gather intent data and use it for your business.

Here we’re taking a look at getting more creative with the web forms used on your website. The “Contact Us” form is a given on any site, but how do you expect to truly increase your conversions without thinking about ways to incentivise visitors to engage? We’ve broken down four ways that might get you to start increasing those numbers!

Where does the sales cycle truly begin? Is it when a prospective buyer has called in to enquire? The first email your sales team has sent? Or is it built up over time with the various interactions and experiences with your brand, even online? Here we’ve taken a look at the opportunities that “digital touchpoints” provide businesses to leave impressions on their market, ultimately leading to a fuller sales funnel.

With so many resources, ideas and variables out there on improving how you email market, it’s easy to forget the simple stuff. Here we’ve put together 8 simple steps that will ensure you get yourself on the right track and achieve the goals you’ve set out for your email campaigns.

Split testing (also referred to as A/B testing) is a method of conducting controlled, randomized experiments with the goal of improving a web based metrics. But how many of us are doing it? Do we know what we’re looking for? Here are 6 tips for running effective split-tests to help guide your expectations!

When deciding to use Analytics for your website and business, it’s difficult to decide exactly what you do with the intelligence you’re presented with. Unless you have a clearly defined plan, there are always new things to use that data for. Here we’ve taken a look at some of the key questions you might want to be asking when it comes to looking at Analytics for your website.

If you’re near Manchester, Blackburn or Glasgow in May here’s where you’ll find your CANDDi fix...

CANDDi are hiring! We’re expanding our sales team and I’m spending all my time focusing on recruiting - CANDDi is an amazing company to work for and we’ve got a fantastic culture which I’m incredibly protective about...so we’re being very picky on who we offer the job to.

Aah the web enquiry form… perhaps one of the most important functions of a website yet with surprisingly regularity, the most overlooked.

You’ve probably heard it, but how can we use it? This entry is a look at the famous “Pareto Principle” (otherwise know as the 80/20 rule). What does it mean? How could we apply it within an everyday sales context? Our CANDDi Consultant Brian has broken it down and even given an example of his real life experiences with it.

We’re extremely excited to be exhibiting at The University of Manchester’s Graduate Fair this Spring. It’s on Thursday 4th May 2017 at the Armitage Centre in Fallowfield and will be open from 10:30am to 4pm. We’re looking for the next generation of CANDDi Sales Superstars to join our growing team based in the Northern Quarter in Manchester. We’ve currently got 20 members of staff, and are planning on having 40 people working here by the end of the year.

Whether you’re yet to dip your toe into purchasing data, or you’re seasoned in acquiring your prospect lists. We’ve called upon Gareth Perry, Sales Director of our preferred partner at Databroker to give his top tips on sourcing quality B2B data.

Much has been made and said of GDPR in terms of how it is going to affect businesses and their ability to market to clients and customers. There has also been some confusion as to what it means for us, so our data expert Ed has taken a look at some of the most relevant principles of the Regulation as it looms closer and how we will or won't be affected.

I first met Carol Griffiths at a previous company, I was part of the telesales team and she'd been bought in by the higher ups to pretty much restructure and turnaround the sales function. I can remember finding her incredibly direct, efficient, and if I'm honest I was shit scared of her. The sales team were not delivering and wasn't as profitable as it should have been - Carol was brought in to troubleshoot and solve this problem. It wasn't pretty, it was frustrating at times, but she wasn't there to make friends and was completely focused on fixing the business problem, and it wasn't personal.

I’m Maddy, I’m currently in Year 10 at Levenshulme High School and I’ve recently finished a week’s work experience at CANDDi. When we were all told we would be doing work experience, I thought it would be boring and that I’d hate it, but I loved every single second of it and would love to do it again.

The words “join us” and “sign up” appear in email campaigns all the time and have the same purpose generally i.e. give us your email address - but do they say the same thing?

As we’re expanding our Sales Team at CANDDi, I’ve been communicating with a lot of candidates to arrange interviews etc (read about our hiring process here) and a question that is coming up quite a lot is “What is your dress code?” because I’m answering this quite frequently, I thought I’d let you all know...just in case you end up in our hiring process at any point!

We’re going through an interesting time at CANDDi in terms of sales. We’ve never had a problem actually selling the system, it solves a huge problem for businesses and there is definitely an appetite for it, where we’ve historically struggled is scaling our sales team - we’ve done some things really well, and other things we’ve messed up on.

Often asked is “how can we better improve engagement on our website?”. Albeit a simple question, it doesn’t always warrant a simple answer. There are a large number of ways in which you can improve web engagement. Here we take a look at some of the most fundamental and “must do’s” in terms of getting what we want from our visitors!

Implementing a new marketing strategy is always a bit of a gamle. But that’s not to say you shouldn’t try!

The world is going digital so that means you probably should too. But what are your options when it comes to digital marketing? Typically, there are around seven different ways you can go about creating a digital marketing plan, ranging from your website design to blog posts. But when we actually think about driving traffic, it actually comes down to two key options.

PPC or Email?

Here we take a look at the pro’s and con’s for both and what the best way forward might be.

We at CANDDi put a lot of emphasis on the power of email marketing. However, we often come across similar concerns or negatives associated with it. Here we take a look at some of the most common objections or “myths” and debunk them to show you the value it has!

We recently attended the annual WhatNext? Conference 2017, a student conference organised by the Manchester Entrepreneur Society. There were a number of great speakers lined up, and the event was jam packed with hungry minds. Read on for words of wisdom from Maria Stukoff, John Kershaw and Tim Langley.... Tim), the venue was awesome, and the audience was packed.

For various reasons (Tim is training for a marathon in April, I've had a minor stroke, Brian is sleep deprived with his new baby etc) we are all trying to get a bit fitter here at CANDDi HQ...

The Email Marketing Industry Census was recently published and has revealed the benefits of an effective strategy. In comparison to other marketing channels from SEO to Social, email marketing is measured to provide a better return on investment than any other.

I'm Jack and I've just completed a summer internship in the dev team within CANDDi. I've learnt more lessons than you could shake a stick at in my three months here. Being a web developer requires a lot of skills, and surprisingly, knowing how to code doesn't count as much as you'd think.

How useful is it to pay attention to click-through rates if over half of the clicks on your site are generated by bots? A study conducted by Integral Ad Science in September 2015 found that marketers actually increased the likelihood of attracting bots if they developed their campaigns around mouse-based metrics.

Even experienced marketers can be baffled by Google Analytics sometimes. Make sure that you’re using it to its full potential by paying attention to the following reports.

SEO is greatly aided by data, but finding the correlation between the two can be a difficult and complex task for website owners to contend with. In this piece we’ll look at how web design fits into this puzzle, and how it can help boost your SEO efforts.

The media landscape has changed greatly in recent years with the rise of mobile internet, and many organisations now have a mobile-first focus. For media organisations, this has raised questions about what kind of news content consumers want on their smartphones - is the trend of short “snackable” content prevailing in this sector, or do mobile users want greater depth?

Google has updated the Search Analytics report in its search console, changing the way that they calculate clicks and impressions in the Search Analytics report. They have added some information about the change to their Data Anomalies page, where they explain that users may notice that the clicks, impressions and CTR values seen in the report may appear different.

CANDDi is are going through an exciting period of growth, and as such are looking for backend PHP developer.

Most webmasters understand how goal tracking, reporting and analytics tools can be useful for identifying problems with their websites and increasing their conversion rate. However, there is on tool that is often overlooked and that people view as a curiosity rather than something of real value, which is unfortunate given that it is such a powerful and flexible one. It is real-time analytics.

CANDDi are going through an exciting period of growth, and as such are looking for creative front-end graphic designer / product designer / user experience team member.

The next Google Performance Summit will take place on May 24th, and Google will be live-streaming the event, which will begin at 9am PT.

Google Analytics is gradually rolling out the User Explorer feature - a new feature which allows website owners to see specific visitor interactions across their website on an anonymised basis.

There is no denying that ‘Marketing Automation’ is a hot topic, however research shows that only 26% of users of marketing automation software fully adopt it, and whilst 39% didn’t use the software they purchased at all.

When it comes to analytics and information gathering, one thing that we often forget is the humble survey. Tools such as Survey Monkey make it very easy for business owners to ask questions of their users and collect important information, but until recently, they have primarily been a tool for desktop-based surveys, sent out via email.

Website Tracking Software has been around for years, in many forms. But here’s what the immediate future holds, and how you can prepare.

Big data is becoming an essential tool for understanding your customer base and how they interact with your brand and other brands. In fact, thanks to the power of analytics we can now find answers for questions that we didn’t even realise we wanted to ask.

Google has just unveiled a new Analytics 360 Suite which is aimed at enterprise-level users and features six products which can be integrated with DoubleClick and AdWords. They can be used both on their own and as a combined toolkit. They include a landing page testing tool, a new DMP and more.

Hewlett Packard Enterprise has rolled out a new version of its search and analytics platform for enterprise. The latest update has an increased focus on cloud-based machine learning and unstructured data and helps to speed up the development of both mobile applications and enterprise applications.

Google has announced a new analytics tool to help developers of the Google Cast software. Google Cast helps people to stream media from their PCs and even mobile devices to a TV or a speaker set-up.

The overall goal of content analytics is to take digital content and then examine it through the lens of business intelligence so that business owners can get actionable insights into their data. This is something that has been a fairly constant thing over the last few years - the idea of content analytics is nothing new - but the types of content and the sheer volume of content being produced have changed a lot recently.

My name is Janie and up until just recently, I must admit that I had little idea about what I wanted to do or what the real world was like. But thanks to CANDDi, I can now brush the dust of my shoulders and say; “はい、分かってるよ！” Yes, I am a near graduate from the University of Manchester, majoring in Japanese studies. Please don’t be shocked, I have no idea myself how I made it this far.

Google has just updated its analytics portfolio, releasing a new tool called Autotrack for analytics.js which will give developers some easy ways to track data. Since the first iteration of Google Analytics was released, the web has changed a lot.

Big data is something that is becoming more and more accessible to organisations of all sizes, and there is a strong trend towards functions being carried out in the cloud. This is good news for organisations that want to revamp their analytics approach, because it means that they can take advantage of the massive processing power of cloud servers, and use tools that they would otherwise never have access to.

The Business Information and data analytics market is expected to reach $16.9 billion this year, but the amazing growth is not a guarantee of success for vendors. Companies are becoming increasingly sophisticated in what they want from their analytics, and only the vendors that offer the option to pull from multiple data sources are likely to achieve success.

Analytics tools are now so common and so affordable that every business could - and should - be using them. However, big data is useless if you don’t use that data to ask and answer the right questions. One prominent data mining expert, Mr Tom Khabaza, has put together nine laws that he believes are the foundation of good analytics.

As we head into the new year, we can expect to see a lot of innovations in the way that big data and analytics are used, not just when it comes to business but also for things such as sport and politics.

Microsoft recently released the R Server, a server based on software from Revolution Analytics and designed for use in statistical analysis. Microsoft acquired Revolution Analytics in April of last year, and has released “Microsoft R Open” as a server for Windows, SUSE Linux and Red Hat.

Google began its rollout of Universal Analytics back in 2012 and has slowly but steadily been adding new features to the platform, but it was only at the end of 2015 that it completed the rollout, and automatically upgraded all users of the analytics platform from Classic to Universal Analytics.

Big data analytics has become a buzz-word in almost every industry. In many ways, the idea of analytics today is like the idea of having an online presence in the late 1990s. Everyone knows that it would be a good thing to have, but few people really understand why it matters and what it could do for them.

This past year has been a big one for analytics, with some revolutionary advances in terms of how we track users as well as how we reach them. It’s not just the technology that has changed, either. The way that users engage with content has changed too, and people are now ditching their desktops to use mobile devices. In addition, whatever platform we are using, fewer and fewer of us are willing to wait for slide shows to load. We are an always connected generation, but one that is more demanding and less patient.

Google has been gradually rolling out Universal Analytics since 2012, and it has only been in the last year that the transfer from Classic to Universal Analytics was finished.

Facebook Pixel is an interesting new tool that Facebook launched earlier this year. It allows advertisers to track and monitor customer activity and re-target to a customer’s Facebook feed.

Google recently added a new tool to its analytics suite which allows users to create custom metrics based upon the existing information in the software.

Data is, by itself, just a mass of zeros and ones that is displayed to us by a computer or in some other form. Data by itself is not very useful - it is what we do with it that makes a difference to our business.

Google’s analytics and trends data can provide some interesting information about shopping, searching and even which stores people are visiting when - not just online, but in real life too. One thing that people forget when they’re thinking about analytics is that Google doesn’t just provide data about website visits; it has access to the location data of a huge number of Android device owners - and that location data includes things like what stores people are visiting, and when.

Way back in 2003, Google purchased Urchin Software and then used their technology to launch the first free analytics platform that offered commercial-grade analytics. The platform is now one of the most well-known and frequently used analytics tools in the world (perhaps more accurately, it is the most used), but it has now grown so big that most people still don’t really know how to use all of the features.

When Tim asked if I wanted to go the Thinking Digital Conference the other week I was like “Yes, that’d be awesome!” as I’m on maternity leave it wouldn’t be like I’m missing a day of work, my 5 year old would be in school, and my 8 week old….crap….how would I go to a business conference with an 8 week old? What if she cries during a talk? Will they have baby changing facilities? How am I going to manoeuvre the pushchair around loads of people? I guess I could have just told Tim it’s probably a bad idea...but that’d be boring, right?

Google has been making it increasingly difficult to view query data, but that doesn’t mean that you are forced to blunder in the dark when figuring out what consumers are searching for. While it’s true that finding out what is going on in terms of organic data is now difficult, you can easily get information about history data thanks to the Search Analytics Report.

On November 5th 2015, it’s Bring In Your Parents Day and we thought we’d join in...virtually! We didn’t have time to arrange for all of our parents to come in, so we decided to ask them a few questions and write it up instead!
I hope you enjoy reading, it was lovely going through the questions with our parents and seeing what responses we all got…

When it comes to analytics, most webmasters focus on conversion metrics and look for actionable data that will improve their CTR and their conversion rate. While these metrics are indeed important, the end-user experience is about so much more than that.

As the spookiest night of year approaches once again, the time has come to dust the cobwebs off your website, scare off those ghouls that spoil your party and welcome into your home those phantom visitors than drift across your site and leave without trace.

The e-commerce industry has changed a lot in the last few years. Today we still have the big players of a few years ago - Google is a major ad platform and Amazon and Facebook have their devotees as well. However, there are new players such as Pinterest and TripAdvisor that cater to specific niches and are becoming an increasingly important way of driving audience growth.

It seems like a no-brainer doesn't it? I mean, if the question is "Would you rather have 1000 or 10,000 hits on your website?" who wouldn't choose the latter?

After a fantastic experience last year, CANDDi are returning to the Digital Marketing Show at the ExCeL in London on 18th - 19th November 2015 and would love to catch up with customers and prospects alike.

Over the last few years, analytics have become incredibly powerful, and companies know more about their customers, their supply chains and their businesses than ever before. However, as the technology for data collection has improved, the amount of data out there has increased at a similar rate - creating a paradox where we know more than we did a few years ago, but the gap in our knowledge has increased at an even bigger rate, meaning that compared to the big picture, we remain clueless.

Rosie Leach, née Moth was raised by bootstrap entrepreneurs in the town that Disney built. Customer service and community development are at the core of everything she does. She is the co-founder and marketing director of a Business VoIP Carrier & Service Provider based in Manchester. She feeds her nomad spirit with frequent travel, yoga and an eternal search for self discovery. She doesn’t sleep much.

In the most basic marketing schools of thought, we think of consumers as a large, single group. In general, consumers do all behave in the same sort of way. They respond to discounts and promotions and act in different ways at different times of year. However, there is more to consumer behaviour than that basic pattern, and thanks to modern analytics tools we can develop a better understanding of those consumer behaviours. We know that not every consumer is exactly the same and that if we can segment consumer behaviour, we will be able to achieve much better conversion rates.

As you know, we’re always improving and tweaking things (almost always driven by client feedback) and here’s a summary of some new stuff we’ve recently rolled out…

When most people think of analytics, the first thing that comes to mind is traffic tracking. They use it to test the performance of their marketing campaigns and to see which products are converting the best. You can do so much more with analytics, however. In the right hands, if you ask the right questions, it can be a tool for improving the overall end-user experience.

The data platform company Looker has just announced a new product, called Looker Blocks, which it hopes will help to simplify business analytics. Looker Blocks are reusable and customizable apps which will provide easy access to common components of business logic, such as lifetime value and churn prediction. The goal is to offer business owners access to that data quickly and easily so that they can analyse the needs of their organisation.

The CANDDi office warming party was awesome, thanks so much to all that attended. It was really lovely to celebrate with friends and family...apologies for the overly hyper children who were running around amongst you all.

As some of you may know, I've recently had baby number two. Sophia was born on 4th September, a week late, weighing in at a mahoosive 10lbs and 12oz! Apart from being perpetually exhausted, and my flat being a complete pink mess at the moment, all is going great.

Digital analytics is a complex field, and all too often business owners pay for complex analytics packages but then fail to make good use of them because the data being presented is not actionable or easy to understand.

Analytics has been the “next big thing” in the world of IT for a long time now. Every few months a new technology comes along that experts promise will revolutionise the world of data. From Hadoop and Apache Spark to more futuristic ideas such as the predictive technologies of the “Internet of Things”, it’s hard to know what’s just hype and what will really deliver.

If there’s one company that has definitely led the way when it comes to analytics and retail, it is Amazon. Jeff Bezos, the CEO of Amazon, once said that what is dangerous is to “not evolve”, and you can see this in everything that Amazon does, from their retail business to their media dealings and their technology services.

Tim Langley spoke at Directors Cut on how to build stronger relationships by understanding your web visitors.

Sorting the data within CANDDi is a brilliant way of segmenting data, organising it, and separating out exactly what you want to see. But when you’ve got millions of streams, it’s really difficult to keep on top of them all.

What are you doing on Tuesday 22nd September 2015? Coming to the CANDDi Office Warming Party? Yay!!!

If you work in marketing or run a small business, the chances are you think about visitor analytics on an almost daily basis.

According to a recent study conducted by Venturebeat, major brand owners plan to increase their analytics spend by up to 73 per cent over the last three years. In fact, the owners of some of the world’s biggest B2C companies are planning to double their analytics spend over that time.

Bing is planning to make several improvements to its Merchant Center, including improvements to the tracking and analytics features. The Bing Merchant Center is used to create stores and catalog feeds which can provide information for Shopping Campaigns as well as Product Ads.

According to some research conducted by Adobe and published in their latest Digital Advertising Report, CPC growth on desktops has declined over the last year. However, smartphone growth appears stable.

Today, almost every device that you can imagine can be connected to the internet, and this presents some interesting opportunities for all kinds of business. From wearable tech to Wi-Fi-enabled fridges, the Internet of Things spans all industries and offers business owners the chance to learn about customer behaviour, predict customer demand and engage with consumers in a range of new and innovative ways.

Analytics is far more than just a buzz-word these days. Analytics tools are essential for business owners who want to be able to take advantage the data that is being created, in real time, as people use your website and interact with your brand online.

Online shopping has become so popular that traditional retailers are looking to modern analytics tools in order to help them remain competitive. Robert Hetu, a research director at Gartner, noted that consumers have taken control of the shopping process and that the way we shop is changing.

Accenture has launched a new cloud-based analytics system which is designed to offer real-time insights in a simple, easy to understand and actionable format. The Accenture Insights Platform comprises an integrated suite of analytics tools as well as enterprise support for users. The tools will offer insights in a way that can be used effectively by data scientists, marketing managers and C-level executives to help them make informed decisions.

Manchester based startup, CANDDi, accused of putting customers before staff. A heavily pregnant staff member was told "Put your feet in a bucket of cold water if it's too hot, and get on with keeping customers happy!" by slave-driver CEO Tim Langley.

It’s well known that having a good understanding of your audience makes it easier for you to reach them and turn them into loyal customers, and the value of analysing your direct competitors is something that most marketers do appreciated. But one area of market research and analytics that is often overlooked is that of your indirect competitors.

Tracking transactions that are completed using more than one device is something that has been problematic in the world of analytics and online marketing for some time, but that is all set to change as Google is looking to add cross-device management to its DoubleClick program.

LinkedIn announced the development of the Pinot analytics software in September 2014, and the news generated a lot of excitement in the world of big data, because the professional networking website has always had a good reputation for its skill in handling huge amounts of information and using it for the enrichment of its own applications.

If you are committed to increasing your search ROI, then it is important that you focus on finding high-value targets. Those targets are the ones that allow you to build engagement and improve your website's performance in general - things such as having fresh, relevant content, a high quality score and highly optimized content and marketing.

The dust is finally starting to settle after “mobilegeddon” - the recent Google update which was designed to prioritise websites that are mobile-friendly and penalise websites with non-responsive layouts or layouts that are difficult for mobile users to navigate.

The prevailing perception of analytics is that it is something which is useful only for tracking online visits and conversions. While it’s true that it is certainly easier to track clicks and website visits, Google does make it possible to get an idea of the real-world performance of your ad campaigns.

Today was the first ever TMRW conference, and it was AWESOME. It was a one day event at Manchester Central, and is apparently a place where ‘those defining the future meet those ready to embrace it’ - it left me feeling inspired, a little bit freaked out, in awe, and generally very enthusiastic about both tech and about Manchester!

If there’s one area where analytics is incredibly important, it is understanding the performance of your search marketing campaigns. If you are going to spend money on paid search, then you need to have some strong goals in mind so that you can accurately measure the performance of your campaigns and optimise them effectively.

When Tim Langley, from website and prospect identification company CANDDi, was in the process of revising his marketing strategy, PR was in his opinion a ‘bit of an indulgence’. The company had tried a traditional approach to public relations in the past and ended up with lots of noise but very little in terms of ROI. Tim, a Cambridge mathematics graduate and digital entrepreneur, is a self-confessed geek with an analytical mind that looks for quantifiable returns from any investment.

Earlier this month Google launched a new Search Analytics report option within its Google Webmaster Tools platform. The report is intended to replace the existing Search Queries report, and Google plans to remove this from Webmaster Tools in about three months time.

In preparation for the WWDC Developer Conference, which is set to take place in June, Apple has opened up the beta program for its new iOS app analytics service. The service is simply named “Apple’s App Analytics”, and it will offer mobile app developers access to detailed insights about the way that people use their apps.

As budding marketers, we all know the importance of an effective Google search presence...whether that be Search Engine Optimisation or Pay Per Click. Like it or not, nearly all modern day purchases seem to include a cheeky Google search at some point. And being proudly sat in those golden SERPs when prospects come hunting is a central focus for most aspiring marketing campaigns these days.

The benefits of analytics as a tool to help webmasters understand where their visitors are coming from and how they behave on their websites are clearly known and understood, but what many people don't realize is that analytics has other benefits too. Through the use of tools such as personas you can build up a clearer profile of your target audience, allowing you to not just get more traffic,but get better traffic - traffic that will more easily convert.

The analytics market is becoming quite mature, but many people still underestimate the value of it. Your website is your online store front - the most important part of your customer acquisition strategy - and while analytics may not be the “hot new trend” any more, it is still an essential part of your data-gathering efforts. Analytics can feed other tools which help to improve engagement on your website.

Microsoft recently released Power BI, a browser-based platform for data visualization which is capable of pulling data from a range of other tools, including its own Dynamics CRM platform as well as Google Analytics, Twilio and Salesforce. Power BI is based in the cloud, and it assimilates data from several streams, producing graphs and charts for businesses to explore. It does this rapidly, without relying on old-fashioned relational databases.

Any business with a website offering payment processing should be pursuing all possible ways to maximise customer purchases. In a world where internet is increasingly accessed on-the-go, it is more important than ever to ensure crucial pages in an ecommerce site are optimised for mobile devices.

A lot of organizations simply don't have the time, computing resources or expertise to handle big data processing in-house. They may have tried to take on some internal big data projects only to find that the expense of the project outweighs the benefits, or that they end up failing to meet important deadlines. Their lack of resources and expertise leaves them with the impression that analytics is a waste of time for their company.

Big data is something that has been a core part of every enterprise strategy for a long time now, and the technology behind it is finally becoming accessible to smaller companies as well. We can expect to see some huge steps forward in the use of big data over the next year, with smaller companies being able to take advantage of analytics, tracking and sophisticated marketing techniques on a whole new level.

The importance of web analytics is well understood. Tracking who comes to your website, when they come, how long they stay and what they do is essential if you want to optimize the performance of your site. However, that is not the only use of analytics. The most successful brands also use analytics for their mobile apps and for social media too.

It’s no secret the internet is the primary destination for all shoppers these days. From luxury Caribbean holidays to fancy Jimmy Choos and offices to rent. It’s all there. All waiting. All competing for buyer’s attention. Quite naturally, just like their high-street counterparts, online shoppers like to do some looking around. They like to shop for bargains. They like to make the right purchases. Typical online shopppers might visit 4, 5 or sometimes more websites going through their researching and buying decisions.

Big data and web analytics are becoming an increasingly important part of online marketing - not just for web-only businesses but for almost every company. Gartner predicted that by 2015 there would be around 4.4 million jobs in the big data industry, and that only one third of those jobs would get filled successfully. This puts companies in a difficult position. Can you find the talent to handle your analytics in-house, or should you outsource your analytics to companies that already have the right expertise? Should you be spending money on analytics at all?

Analytics are not simply a “nice to have” part of a business plan; they are essential to the growth and sustainability of any business. They offer clear, hard facts and insights into the profile of and the behaviour of your customers. They allow you to get both quantitative and qualitative information about where your visitors come from, how they behave and the things that they like and dislike about your website.

An invitation from Royd Brayshay turned into an evening not to be missed ....

Google has added a new feature to their Google Analytics suite which allows users to recover data that has been accidentally deleted and even recover deleted accounts.

Analytics have become the core of the online marketing strategies of many brands, but are we using them as effectively as we should be, and are the numbers as useful as we wish that they could be?

With more than 1 billion websites online today, how is it possible to ensure yours is the one customers go to when researching your products and services? There are a number of creative ways businesses are driving strong visitor traffic and we'll be covering these in later blog posts. But today we're focusing on the kings of the castle, search engine optimisation tips.

Watch our 1 min 13 sec video to learn the five way's CANDDi identifyies the actual visitors on your website

Filmed at the Digital Marketing Show 2014 - CANDDi CEO Tim Langley talks about Do you want to see who is on your website?

When most people hear the word analytics, they immediately think of Google Analytics, Sitecatalyst, Alexa and other tools for gauging web traffic. The world of analytics is much bigger than this, and if you really want your online brand to succeed you should look beyond simple referrers, hits and visits and look at some of the other metrics that are out there. Here is a quick overview of some of the other analytics metrics that could be valuable for your business.

CANDDi Partner, David Gilroy from Conscious Solutions, talks about how adding one line of code to your website, spending one hour working the data, leads to one extra client per week

Most webmasters are well aware of the value of analytics for their desktop website, but have you ever considered analytics for a mobile app? Mobile analytics can help you to track consumers from the moment they discover your app up until the moment they make an in-app purchase or decide to remove the app from their device.

Looking to make the most of your website? Then you should be utilising web analytics tools. As the world gets more and more digital, your website is quickly becoming the face of your brand. So It only makes sense to get to grips with who is visiting your site and why, right?

But we know it can be risky business implementing new tools to your operations, especially when they’re a little technical. That’s why we’ve put together some of the most important pros and cons of using web analytics tools to help you make a decision once and for all.

Google Analytics has become even more valuable for bricks-and-mortar store owners, thanks to a new service which offers insights into which products are driving store visits. The new “store visit measurement” metric in AdWords is a part of the Estimated Total Conversions tool, and it offers a holistic view of how customers are engaging with your business.

Meet Ben - he runs a UK business. Learn more about how CANDDi can help your lead generation activities with our 44 second explainer video

Would you like to convert more sales? Would you like to learn from CANDDi experts top tips how to increase your sales-team's effectiveness using Visitor Tracking? Read more...

Search marketing is the process of getting people to come to a website, but what about once people are there? It takes a lot of research and user tracking to understand how people engage with a website, and it can take some tweaking and testing to figure out why users abandon their carts.

The big data and analytics fields are growing rapidly, and both the International Institute of Analytics and the IDC believe that the markets will expand massively in 2015, reaching a total value of around $125 billion worldwide.

Imagine if you could predict product demand and price changes, understand how the changing seasons would affect your business and model possible scenarios that could benefit or threaten your business. That is exactly what big businesses are doing, and it’s something that smaller companies should be working on too.

Even the smallest businesses are learning to take advantage of web analytics today, thanks to the power and ease of use of tools such as Google Analytics, but most businesses don’t realise that there is more to analytics than simply traffic sources and keyword data.

Most businesses know that they should have a website and a social media policy, but it is all too common for SMEs, in particular, to simply nominate a tech-loving member of staff to take care of the company’s social media profiles, and to then forget about the issue of social media altogether. This is a big mistake, because it means that not only is there the risk of an off-hand comment or thoughtless retweet turning into a PR-disaster for the brand, but it also means that you could be missing out on some valuable traffic sources and information.

Posting to your blog on a regular schedule is important if you want to make sure that your visitors keep coming back. Google tends to favour sites that regularly post fresh content, too. These tips will help you to keep a steady supply of fresh ideas for content.

Myself and @Saadia_Choudry attended the SASCon Beta conference yesterday… I thought I'd do a quick blog post to share the Manchester SEO love.

Ever been jumped on by a shop assistant 'trying to help you'? Of course you have. And you probably remember the feeling it gave you.

If you want your website to perform well, then you will need to understand your visitors — why they come to your site, what they are looking for, how they use the site and the reasons that they leave. This is what analytics tools can help you with.

Another year - another fantastic experience at the Digital Marketing Show

Chris said "Come to a business meeting in Rochdale, you'll be surprised." (And I was ...

If your business has an online component, then integrating Analytics and CRM can provide you with a lot of incredibly valuable information that you can use to grow and build your business. Most online businesses use a combination of PPC, SEO, email marketing, display advertising and social media marketing to reach their target audience.

Google Analytics is an incredibly powerful tool, but it is something that a lot of webmasters overlook, as they assume that getting the full benefit out of it is simply too much effort. Webmasters who choose to ignore Analytics, however, are missing out on some important and valuable information that they could use to reduce their bounce rate, improve their advertising ROI and generally make their website friendlier to visitors and search engines.

We're looking for an experienced Account Manager to come and join our team based in Central Manchester.

After a fantastic experience last year, CANDDi are returning to the Digital Marketing Show at the ExCeL in London on 19th - 20th November 2014 and would love to catch up with customers and prospects alike.

Analytics and tracking systems are some of the most powerful tools in the arsenal of the modern webmaster. If you have ever found yourself wondering what your visitors are doing, where they are going on your website and why some visitors are leaving without completing a purchase, then you will benefit from analytics.

Do you recycle at home? Do you put empty cans in public recycling bins? Of course you do - we all do. Why then don't we carry on this noble practice when we're online?

If that sub-40% bounce rate was a great white whale, the rest of us would all be Captain Ahab, feverishly chasing it through hell & high water to get visitors to our sites and blogs to stay longer. That said, bounce rates are serious business.

It seems like a no-brainer doesn't it? I mean, if the question is "Would you rather have 1000 or 10,000 hits on your website?" who wouldn't choose the latter?

Our free event "How to turn your existing online presence into a Growth Engine". This event is for B2B SMEs with growth aspirations, who have a website and are interested in increasing their ROI from existing marketing activity.

Although there are tonnes of opportunities to network and meet-up with fellow starter-uppers, it’s almost always over a beer and in a pub - and even if you’re able to get to them (which is nigh on impossible if you’ve got kids or family commitments)

If you’re considering working at a startup, or are still finding your feet working at one, here are my 3 p’s that may help...

Getting the balance right between productivity and reducing missed opportunities is key to a business and it can be a struggle achieving this equilibrium.

The landing page is a businesses online store window; the centre of all inbound lead generation efforts and the link back to every campaign that you are running.

With so much choice out there, it sometimes gets difficult to distinguish the right company or product for your needs (try typing “website analytic tools” into Google and you will see what I mean). Businesses are becoming more aware of their social presence and the importance of great feedback.

An interview with Rachel Collinson, Freelance Consultant and Strategist for Engaging Networks talking about how nonprofits can get more results using CANDDi.

We were asked a lot of questions at the show and thought it would be a good idea to share with everyone!

As social media is an essential part of marketing today, we at CANDDi carry on proving that we are an innovative tech company by using Snapchat to market our business and generate leads.

We are fortunate to work with fantastic clients who love our product and use it in great ways! We caught up with Catherine Carlyle, Marketing Communications Manager at Caltech and found out how businesses can get the best out of CANDDi.

CANDDi are striving to make it easier for our customers to run CANDDi alongside their email marketing. We have now created a feature that will allow CANDDi customers to get the most our of their campaigns.

We thought we would take a look at the ways startup's can get more exposure and look at the example of businesses that didn't quite get it right.

Katie will be interning at CANDDi for the summer taking particular interest in YOUR opinions of what CANDDi has to offer. Follow her progress through 'Life As A CANDDi Intern'

CANDDi will be attending Marketing Week Live on the 25th - 26th of June! Winner of the 2013 Most Innovative Tech Company of the Year Award, CANDDi is set to reveal the latest features of their leading website analytics products.

A business requires different leadership approaches and models at the different stages of its growth, but it’s an element of growth strategy are often overlooked. However, research shows that if you don’t evolve your leadership focus, style and characteristics as you grow, it becomes one of the biggest obstacles a business encounters.

Three things.
1. Reports are great.
2. People don’t always know how to get the most out of them.
3. So in turn they get ignored/ deleted.
This is an overview of how you can get the most out of them.

Running a tech-start-up is rarely glamorous

But an invitation to join 350 top British start-ups at Buckingham Palace definitely makes the slog worth while

Three things.
Reports are great.
People don’t always know how to get the most out of them.
So in turn they get ignored/ deleted.
This is an overview of how you can get the most out of them.

It is great creating interesting content that drives in traffic and engages your customer base but it is important to capture this data when it comes in. These leads will be your sales and with an effective capture system on your website, you will be able to build a database of potential customers. Marketing will be happy because there will be tangible results and Sales will be happy because they will have warm(er) leads.

Can you remember a time when you would report people that were following you, no one knew what a hashtag was, and a selfie was...well…you get the picture.

If I am being honest, telesales never really made my list of alternative career paths...

We expect stores to supply a range of different styles and sizes so why is it any different for your website. Benefits of Segmenting Your Customer Base. Here is an example. You have the sudden urge to buy shoes today...

Do we really understand web tracking and is there a dangerous side to this tool? After reading the article on BBC news about the pair of Scottish pranksters who mocked up a murder scene on Google Street View, it got me questioning the impact of tracking.

We have now launched the new CANDDi Admin and Streams Dashboards for all CANDDi users. These dashboards will make it easier for you to control your streams and your sales team leads, manage settings and run your inbound inquiry process with more efficiency.

As data collection becomes more vast and website audiences become wider, businesses can run the risk of losing sight of who their customer is, what they want to know and making sweeping generalisations in their marketing approach to try to cover all but instead alienating everyone.

Automotive businesses are always looking for ways to convert website leads into sales just like in their dealer showroom but are faced with the dilemma of the unknown visitor and the dreaded cold call. CANDDi provides the answer.

Sometimes we find it hard to make an impression on the right people, it is not usually through lack of trying but standing out from the crowd can be a difficult thing.

A chance to hear from CANDDi Chairman, Ian Brookes and his experience working with a tech Startup.

In business, there is always a large focus on gathering more leads but to fund the strategies and bring in the revenue, these leads need converting.

With news this week about eBay being hit by one of the biggest hacks this year, millions of people around the world have had their personal details including home addresses, phone numbers and passwords exposed. How can you protect yourself on the internet?

It is a fact that companies with high retention rates grow faster and there are opportunities for all of us to make the most of the customer base we have on board.

Interested in attracting more website visitors? Check out the following techniques for a few easy wins on how to help increase traffic.

A quick and easy guide to getting the most out of your email campaigns.

An insight into working for a startup company. But after being inspired by reading my CEO’s journey, I thought it would be a good place to start by sharing my first few weeks of working for a tech startup.

The internet has been a fantastic tool in expanding business opportunities and interaction with global audiences but as well as being liberating, it has also created more pitfalls that companies can fall into by alienating their customer base with irrelevant, impersonal information.

A judgement by the European Union Court of Justice has ruled that Google must adhere to the “right to be forgotten” law after a case was brought to the courts.

Twitter announced yesterday that a new tool will soon be available for all users.

A quick insight into tag clouds, what, why and how to use them effectively.

With over 80% of users not recognising Google Adwords as adverts, it's time to invest some time and thought into building a strong PPC campaign. Read more to find our CANDDi's top tips.

The latest LinkedIn update for users promises to turn tips into profile views.

CANDDi CEO Tim Langley presenting his experience as founder of a Tech Startup, the pitfalls and successes and how to enjoy the journey.

An overview on the first Great Preneurs event in Manchester where CANDDi CEO Tim Langley shared his journey as founder of a tech startup.

CANDDi tags can be very powerful but it can be a pain to keep CANDDi up to date with CANDDi. With Jekyll you can automatically tell CANDDi to add the same tags as your pages in jekyll.

Alice Flook has joined the CANDDi Team! Read more to find out about her.

Find out about how Google has stopped sharing search query data for PPC ads and what that means for your business.

Seems a simple enough question. And for most of us, the answer should be pretty simple. Yet even in this age of enhanced interaction and increased competition, many of us still regularly experience terrible prospect service.

Google is adding an unsubscribe button that automatically appears at the top of emails. What does this mean for your business?

Like the rest of the world, you've probably got hundreds of Linkedin connections.

Like the rest of the world, you’ve probably got hundreds of Linkedin connections. But did you know there’s a smart way to extract the contact details ....

Let's face it, life as a blogger can be tough. Devoting hours of your life to the keyboard, not knowing if anyone’s really reading.

All marketers like to know stuff about their customers; and Google is no different. Which is why they commissioned an extensive study into how your customers are researching your products before purchasing online.

Yes, you can see who clicked through. But what does that tell you? Well, it tells you who clicked an email link. That's it.

Who is visiting my website? The question on every marketer’s lips. And we’re not talking “Which businesses are on my website?” We’re talking real people here.

Reducing latency, load and costs all by switching a small part of CANDDi to use Node.js

Running a technology start-up is fun
but eventually you have to build a business which generates profit and self sustains.

Remember that scene in Back to the Future when Doc Brown and Marty found the broken DeLorean boarded up in the abandoned mine?

Why would a code version management technique be good for website content, and how do we use it here at CANDDi?

CANDDi has been selected as one of the "Greatest Early Stage startups" to exhibit at the Web Summit 2013 in the city of Dublin, Ireland.

Google's decision to encrypt all organic search data means the search keywords that led to a website without clicking on a paid advert will no longer be available to website owners.

Marketing automation software offers the potential for sales nirvana- an automated flow of qualified leads. But the pain required to reach that nirvana can be too great for many companies.

IP Lookup- How It Works, Without the Smoke and Mirrors

CANDDI coverage in MY CUSTOMER titled "Five ways to ensure sales make the most of visitor analytics" ...

CANDDi’s public-facing corporate website recently made the switch from a dynamic, PyroCMS powered site to a static one generated by Jekyll. The process was surprisingly simple and hugely worthwhile.

People are complex, which makes measuring their behaviour hard. That's why marketing metrics typically take a reductionist approach.

It's really hard to do personal service on a large scale. Once a store or chain gets to a certain size, with a large enough number of staff, it is next to impossible to get know each customer. Unless of course you systematise the process of getting to know customers- enter the reward card.

Demographics are a key source of targeting data for marketers planning mass campaigns. They are also useful as evidence in decision making- we use them to enhance lead data.

The latest Internet Statistics Compendium from eConsultancy contains some fascinating numbers.

CANDDi coverage in Huddled titled "Manchester technology start-up poised for growth" ...

CANDDI coverage in Manchester evening news titled "CANDDi is providing a sweet service" ...

CANDDi Insights’ latest update brings powerful automated filtering options based on actions performed by…

We need committed people who want to develop large-scale web applications and deliver a great service to our customers to join our Development Team in Newcastle upon Tyne.

I've just completed the first wave of a social sales campaign using CANDDi, Wordpress, Bit.ly and LinkedIn. So far the results have been encouraging. Here's what I did.

The PRISM furore has reignited people's fear of being tracked online. Somehow - in part thanks to the media - people's ire has been largely directed at the private companies named as participating in the monitoring, rather than the government agencies.

CANDDi was at the Sales Management and Performace (SMP) trade show in London on 6-7th June 2013. Here's what you missed if you haven't seen us.

However you use analytics today, here are some tips for getting the most value from your data - and your time.

What do you do with your analytics data? It's rare that a website is set up these days without some sort of analytics behind it. So you should be getting regular reports on the number of visitors and what they're doing, whatever your connection to making sales within your business.

We all like a 'sure thing'. And much of the time that's what CANDDi gives us- named individuals who have shown a clear interest in our product. But every now and then we have to take a leap of faith. This happened recently, and if things go to plan, our response may land us our biggest name customer yet.

Email. It may be the bane of our working lives but we still rely on it. And it remains among the best methods for reaching our prospects.

Tracking and optimizing conversion rates remains an overwhelming obsession for a majority of Digital Marketing Teams despite the disproportionate time spent getting this one single metric right, the actual definition of conversion rate remains largely vague and poorly defined resulting in misguided optimization strategies and measurement programs

Press press press: Insider News cover CANDDi's recent Innovation Award

Don't you just hate it when a lead goes cold? You have a great conversation and then...nothing. But what if that lead wasn't really as cold as you thought? This is the second in a series of posts about how we use CANDDi Insights within our own business (click here for Part 1). And use it we do- this example has helped us close more than one deal, and we know of multiple examples from our customers of the same experience. Here's how it goes.

There are many analytics solution, but what's the difference between IP tracking, cookie tracking and visitor level tracking?
This is an old blog post. Click here for the updated version in 2019!

CANDDi updated its CANDDi Insights suite with Notify Me, a powerful email alert system for sales people who now can be notified in real time, directly in their inbox, when a prospect is back on the website.

Eat your own dog food. It's an unpleasant phrase encapsulating valuable advice. How can we sell our product to you if we're not actively using it ourselves? Well we do use CANDDi. We use it every day. And that's how we know its power.

We need committed people who want to develop large-scale web applications, and deliver a great service to our customers, to join our Development Team in Newcastle upon Tyne.

Guest post- What turns 'big data' into 'big impact'? This is a question that has been orbiting my mind for a long time. It has been brought crashing into focus by the work I've been doing around the future of retail.

CANDDi Lands Innovation Prize at Northern Tech Awards 2013 for its real time visitor level web analytics software

CANDDi is growing, we're hiring a telesales executive -)

Our core product is a real time visitor level web analytics. In this post we'd like to tell you how we are using it in the context of B2B lead generation to help our sales team.

Google just announced a major change to Adwords with Enhanced Campaigns, a move that has two simple objectives- make ad relevance easier for advertisers and provide better convenience to web users.

Improving conversions and retaining customers is the holy grail for e-commerce websites and other e-businesses. Here are my thoughts on what is changing at the moment and why some companies are building a tremendous competitive advantage.

Last week I (Tom) spoke at a conference run by the Institute of Chartered Accountants in England and Wales about five trends that will shape the way we do business in the future. I've posted the deck on slideshare and turned my notes into this piece.

Questions are important in sales because they make the conversation about the purchaser and not the product. They stop us as salespeople telling the buyer what we want them to hear, and force us to focus on their needs.

CANDDi announced a major step forward in its development today with the launch of Version 2 of the CANDDi Core Prospect Analytics platform, and three new Intervention modules.

People place much greater value in a product or message that is personal to them, than they do in one that is aimed at everyone. Whether you are selling broadsheets or boots, magazines or microprocessors, targeting your product, content and message at the specific members of your audience makes that message more appealing to them.

Ten years after the term 'blog' had been coined, still the bulk of the UK population certainly those in business didn't really know what it meant.

Creating rich customer experiences is taking the place of the conventional customer relationship model.

Marketing is no longer the simple three-step process of stimulus, shelf and experience. Add influence to the list...

CANDDi has closed a 370,000 pound investment round led by Northstar Ventures, and added experienced executives to its advisory board.

How can SMEs take advantage of the opportunities presented by Prospect Analytics and the rise of 'big data' when many SMEs aren't online at all?

Selling business-to-business offerings has always been complex. But a new technology might offer a simple solution.

CANDDi continues to grow with the appointment of Frederic Abrard from Google.

CANDDi's Top Tips on Lead Generation

Check out CANDDi's top tips for succesful customer profiling

Measuring marketing goals effectively is key to securing competitive advantage.

Managing the valuable data from your firm's prospect Analytics is vital...and not as difficult as you may think.

Marketing is growing ever more complex. How should marketers respond and change to the new conditions of data explosion, unstable consumer demographics, the growth of channel and device choices and the explosion of social media?

When talking to our prospects we've now had the same question a few times- "I can see the value of the data you're giving me, but who is going to manage it? It's true- most companies don't have someone with an existing role that covers Prospect Analytics. But we now have lots of answers to this question that don't require changing someone's role or recruiting someone new.

What proportion of the people on your website do you know? How many of them could you put a name and some form of contact details to?

For years website owners have been giving away far too much for free. Just look at the effort that goes into websites compared to the rates at which they convert visitors into customers.

The digital era hasn't just created new channels of communication, it has radically altered the structure of the sales funnel.

Content-Driven Marketing is a well-documented response to the changing nature of purchasing in the digital age. Intelligent Content-Driven Marketing takes the CDM principal one stage further...

Marketing Automation can occasionally be a little too much like factory automation. Prospects get popped onto a conveyor belt and poked and prodded by robots as they make their way towards a potential purchase.

Last night I had cause to call my bank. Unusually for a call to a customer services line it was a rewarding experience. Even more unusually, I enjoyed being sold to.

On Friday, almost exactly one year after the EU Privacy and Electronic Communications Regulations were implemented, and one day before the 'cookie' element was due to be enforced, the Information Commissioner's Office updated its guidance on how companies must comply with the new law. Here's our take.

When you need to vent, it's great to have a blog. If your need to vent is related to the topic that blog addresses, then so much the better. So when I got this email this afternoon, I knew just what to do.

I've worked with a number of corporate marketing departments in the past across a wide range of industries. I can't think of a single example where the company was happy with the way they managed and monitored customer and prospect relations.

We're recruiting at the moment. Did we mention that already? (Good people please send CVs and pithy intros to tim@canddi.com). Anyway, it has thrown up a rather interesting set of selection criteria one in particular.

There comes a time in a company's evolution where the possibilities start to become realities. CANDDi is at that stage today.

Our work spans the worlds of marketing and technology. We notice a lot of differences between the ways the two worlds operate, but also some similarities.

Like most start-ups, we're finding that our product is evolving pretty quickly and not always in the direction we might have forecast when we started out. The most recent evolution has seen us recognise that today CANDDi has two distinct functions and slightly different audiences for those functions.

Our favourite web news source eConsultancy carried a piece on its blog this week about what automotive brands can do better on their websites. Having had some experience in this area - and done a lot of research around it - in the recent past, I thought we ought to craft a response.

We're recruiting again and this time we need a JavaScript genius. Someone who has the aptitude, the experience, and that vital start-up work ethic, to help us make CANDDi even more awesome.

If you have a nut to crack, we all know the best thing to use is a nutcracker. So when it comes to technology, why do we seem to lose the plot?

With all the jargon flying around in the tech industry, it’s easy to lose sight of what your problem was in the first place. This often leads us to seek out an industrial nut-sheller for our peanuts rather than the tool we really need.

So, how do you know what’ll work for you?

I am about to fall out with a claims management company in Swansea in a big way...

Chris Green, co-founder and sales director at motoring.co.uk was quoted on MotorTrader.co.uk last week as saying that- "the motor industry is seen to be lagging behind in online marketing by those in and outside the sector."

So a man walks into a bar - bear with me- this isn't the start of a joke. The bar is his local, and the landlord Dave knows his name. Let's call our man Bob.

I spoke on a panel last week at new marketing event The Feed. The topic was the use of new technologies in marketing and the brief took me back to the age-old adage- "I know I'm wasting half my marketing budget, I just don't know which half."

Today we're formally announcing investment from Northstar Ventures' Finance for Business North East Proof of Concept Fund - here's the press release in full.

Spending a lot of time in the car market at the moment, we're very aware of one of the big news stories for the sector. Tesco is moving into cars.

Yesterday I was asked to submit some costs for some consultancy work... but where did the lead come from?

Much of my past consultancy work has been with brands and agencies delivering, or looking for, content-driven marketing strategies. This approach of attracting prospects with a rich pool of content that educates or entertains is increasingly the de facto approach for companies' online marketing, and I remain a huge advocate. I've created and assisted with campaigns on this principle that have delivered fantastic results in terms of large volumes of high quality leads. But that's not to say that content-driven marketing couldn't be improved.

There's lots of talk about 'lifecycle marketing' in the business media at the moment. It seems to be this year's big trend. But unlike some fads that fly through the marketing industry, this one seems to have real benefit.

In October last year we participated in an event looking at Social Media Measurement, Tools That Help Us series hosted by Claire Thompson from Waves PR and Alexander Nikolov from NinetyTen. The event featured a range of suppliers of social media measurement tools to the PR industry, including Radian6, Onalytica and iVantage (a Google Analytics specialist). CANDDi isn't a social media measurement tool specifically, but that is one application of its powerful ability to track individuals across time and platforms, so we were happy to be invited along.

Both as a way to introduce the team and to capture some of the discussions that are going on as the company develops - discussions that we think/hope are interesting - I'll be interviewing the members of the team over the coming weeks. First up, Tim, the CEO and my co-founder.

There are all sorts of nuances when it comes to describing the sales cycle. When does a suspect become a prospect? When is a lead truly 'qualified'? What counts as a lead? There's often a discrepancy between what the people generating leads would like to call a lead, and what the people receiving them might agree counts as one.

90% of car buyers research their next purchase online. Dealerships have woken up to this fact and are rapidly moving ad spend from their traditional offline venues to the digital world. Understandably they want to know what return they're getting on their investment.

CANDDi has added two key team members in recent months- Jim Mann as chairman and James Tew as key advisor for the automotive sector. Here's a little bit about them and their roles in the business.

We - the CANDDi team - have been pretty quiet these past few months. Not because we have been in some Secret Squirrel, sneaky stealth mode, but rather because we have been busy developing both CANDDi the product, and CANDDi the company. From this point on we will be rather more vocal about our progress, initially through the channel of this blog.

When the idea for CANDDi first began to crystallise, we had a very specific type of customer in mind- companies selling lower volumes of high value goods, usually as part of a complex (rather than simple retail) sale. B2B examples might be consultancy services or financial products, B2C examples might be high-end consumer electronics or cars.

There's a lot of great content on the web from entrepreneurs and the people who surround them about the best approach(es) to a successful web startup. My favourites today (thanks to my co-founder for pointing me to these) are this..

Designing a good user interface is as much about language as layout. The better you can name and describe the elements of your software product, the more intuitive it will be to use. This is the challenge that I'm wrestling with early on a Sunday morning.

We've been thinking so much about our proposition over the last few weeks that I almost lost track of what we set out to do. So I was enormously gratified to get a full on 'lightbulb moment' from a client the other day.

Part of my role in this whole CANDDI enterprise is to secure the feedback of prospective customers - both informally and formally, as part of our forthcoming beta programme.

I have worked in marketing for over a decade. I have created campaigns across PR, DM, email and the web (though I confess, not advertising). I'm no guru, but I have a reasonable amount of experience.