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Free Trial FAQs

Published 06 Nov 2020 by Ellice Eadie, CANDDi
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If you’ve just started your free trial with us, yay! We’re glad to have you onboard. If you’re still deciding whether it’s the best move for you and your business, no problem, we know there’s a lot of questions you’ll have.

Hopefully our FAQs below have read your mind, but don’t worry if you still have more to say, just let us know at help@canddi.com

Why the credit card details?

This one’s a biggie. If the thought of handing over your card details to complete strangers on the internet fills you with fear, we don’t blame you. But we’re not trying to catch you out.

I know what you’re thinking, if it’s a free trial, why do I need to worry about payment options? The simple answer is you don’t.

If you’ve ever been tempted to register with CANDDi before, you’ll notice there’s a two part form we ask you to fill out. 1. Personal details and 2. Credit card details. (if you haven’t, sorry, spoiler alert). This is basically our version of a gatekeeping process.

Why? Well, we’re in our 10th year of business and only this March did we decide to release a free month of CANDDi for you lovely lot. 2020 has not been kind to any of us, so this was our way of trying to help out where we can, and it’s kind of stuck.

But as a small team, we pride ourselves on our customer service and human touch. Once you’re onboard with us, we’re with you the whole way. None of this sales magic and disappearing into the night once we’ve won your custom. So, we didn’t want to jeopardize that by dealing with a massive influx of trials that wouldn’t allow us to keep our promises.

Basically, the need for card details is how we know who’s serious in needing our help, and who’s a bot/ got bored on their dinner hour. I did say we were straight to the point.

Pricing and the terms & conditions

Will I be locked into a long-term contract? Absolutely not. Our free trial is one whole month of no commitment, no obligation but full feature access. If you’re enjoying your trial, great, we’ll get you signed up officially. If you decide it’s not for you, (we’ll be gutted obviously) you’re free to walk away whenever you want - completely free of charge.

There’s no hidden fees or charges if you want to cancel before your end of trial date either, and if you forget your end date is looming, we’ll be in touch a week before so you can start making preparations for whatever decision you make. Did I mention that it’s full feature access? How else are you going to know if CANDDi is right for you if you can’t see exactly what we do? That’s also why we give you a month period. Any less than that just isn’t long enough to get to grips with our type of technology.

How long is it and how does cancellation work?

We offer you one whole month of free CANDDi goodness. When it comes to cancelling, there’s no obstacle course, A-Level exam or dance routine to complete before you can walk away. Just send us a message and let us know. Our Customer Success Team will be with you from the minute you sign up to the day you call it quits, so they’ll always be on hand to discuss any concerns or get things sorted for you.

What do I get for my free trial?

We’re pleased to offer you full feature access for the duration of your trial, none of that ‘this feature is locked’ nonsense! How else are you going to know if CANDDi works for you if you can’t explore it all? You’ll also have your very own CANDDi account manager who’ll be there to help you make the most of your free trial every step of the way. We’ll start you off with a personal onboarding call too, to help you get to grips with our dashboard and also to get to know you a bit better. If you want, that is. After that it’s over to you! You get free reigns over what you want from CANDDi, just let us know and we’ll help you get there. There’s no hard and fast rule to using our trial, you can just make it up as you go.

What if I just want a little bit of CANDDi?

Are you worried you’ll be wasting time and effort in a full CANDDi package? No problem. Get in touch with us today and let us know what you want to cherry pick, and we’ll figure it out. All our options are super flexible depending on your needs, website traffic, teams, etc. There’s no request we haven’t heard before!