Back to Support

Installing the CANDDi Outlook Plugin

Published 10 Dec 2021 by Jasmine Collins, CANDDi
Read this in about 1 minute

What is the Outlook Plugin?

There are two main benefits to integrating CANDDi with Outlook:

  • You can see in real time when someone opens your email, or clicks on a link within it.
  • People who click on a link to your website become identified by CANDDi, and will be recognized on all future return visits.

How to install the plugin

  1. Click here to download the Outlook plugin. (You’ll see the file downloading in the bottom corner of your screen).

    download commencing

  2. Once downloaded, click on the file and follow the instructions. (Accept the terms and click through until you hit the finish button).

  3. Close and re-open Outlook.

  4. When prompted with the settings page, add your email address and your CANDDi Account URL. (Your account URL is the bold highlighted text here:

    Settings Page

  5. Once installed, send a test email with a link to your website to to confirm it’s working.

  6. In the top-right hand corner of Outlook you will notice your ‘Live Feed’ button, click here to see who has opened and clicked your email links.

Outlook header example

If you have any problems please contact or book a support call here.