Support > Tips Guidance > How does CANDDi know a visitor's location?
How does CANDDi know a visitor's location?
CANDDi will always try to get the most accurate location possible for each visitor to your website.
But from time to time, visitors will come to your site whilst on a VPN. In these instances, the visitor will show at the location of the VPN rather than their actual location i.e. it’s possible a visitor in London on a VPN could show in Sydney!
CANDDi attempts to display the differences between the locations identified via the location dropdown within a visitor record. The different coloured pins show the types of location identified.