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Does CANDDi work with live chats?

Published 08 Oct 2020 by Ellice Eadie, CANDDi
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Yep!

If you navigate to the ‘Identify’ tab of your CANDDi dashboard, you’ll notice a section dedicated to your live chat.

We integrate with all major live chat platforms, so all you have to do is locate the one you’re currently using and toggle the switch to enable CANDDi tracking. It really is that easy.

How does it work?

Obviously, CANDDi doesn’t have a magic superpower that starts pulling data out of thin air. I mean we’re good, but we’re not that good. That would also be morally dodgy and all of our tracking solutions are completely legal and GDPR compliant.

But that doesn’t mean you should miss out on grabbing opt-in data from your prospects when you can. That’s where our live chat integration comes in.

With CANDDi plugged into your live chat, every time your prospects complete their personal details, e.g. name, email address, etc, it is collected by CANDDi and brought straight to your dashboard as part of their CANDDi profile.

This saves you the time and effort of digging for this information and recording it yourselves. It will be saved by CANDDi automatically and in real-time so you can get on with what really matters.

If you need a hand getting your live chat setup with CANDDi, drop us a line at help@canddi.com