CANDDi Resource

About Visionbase

Visionbase Software is a provider of management software for the property sector. Its main product is Decorus for Sage, property management accountancy software which enables landlords, letting agents and property managers to maintain their property portfolio and streamline their workload.

Available in versions for landlords, letting agents and management agents, Decorus for Sage integrates fully with existing Sage software. Letting agents can account for both their office and client accounts in one solution and can create landlord statements with automatic commission, repair and overseas tax calculations.

The software is suitable for residential and commercial portfolios as well as specialised sectors including student accommodation, business parks and block/estate management.

Author: Matthew Pinder

Matthew Pinder

Visionbase

Sheffield, UK


Company Visionbase
URL www.landlord-manager.co.uk
Main locations Sheffield, UK
Business sector Property management software
Relationship started May 2013

Background

Visionbase Software relies on its website as a “shop window” to promote its market leading property management software. With an increasing number of landlords and lettings agencies turning to online solutions to streamline management processes, the company was well placed to grow its portfolio of customers with a push on new business.

Visionbase looked at a range of different options to help them to identify and track businesses and individuals using their website. The company came across CANDDi and was impressed with its ease of use and range of features, as well as its customer service.

Matthew Pinder, of Visionbase Software, said: “We researched the market to find a solution that would help us to generate leads for our sales team. We wanted to capture important user information and use this to target hot prospects for our popular Landlord Manager and Decorus products. We were impressed with the innovative nature of CANDDi and its ability to integrate with our existing set-ups.”

“Because we had not previously used this type of software before, we also prioritised companies with a good reputation for customer support. As soon as we approached CANDDi, we were immediately impressed with the advice and service we received.”

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CANDDi for Visionbase

CANDDi has worked closely with Visionbase to develop a strategy for its CANDDi Capture tool. The form is placed on certain pages of the site, and visitors are invited to submit their details to get a call back from the Visionbase customer team.

Visionbase decided to deploy different types of capture form on different pages of the site, allowing the form to serve as both a means of capturing new leads and providing support to existing customers. The insight gained from this enables decisions to be made on the most appropriate tailored and personalised way to engage further with customers and prospects. This has drastically improved the company’s customer outreach and engagement levels, as well as its lead generation abilities.

CANDDi for Visionbase

The Benefits

Visionbase now has more insight into what sales and marketing activities drive traffic to their website. The team also has information on who is using their website and use this to target their best prospects.

In just over four months since January 2016, Visionbase has identified over 120 companies using the CANDDi Capture tool. In addition to existing customers who have been able to access improved support levels, this has also equated to up to five new leads per month.

Matthew commented: “Initially, we were a little unsure about using CANDDi Capture on the site but we’re really glad we took their advice. In just four months we have had more than 120 enquiries and we now use CANDDi as the basis for the majority of our customer interaction through our website. As a small business, having an affordable but effective way of identifying prospects and engaging with existing customers has resulted in an incredible boost to our sales and marketing operations. On the sales front, we get valuable data that lets us formulate the best approach for the prospect, meaning we maximise our efforts towards the best leads.”

Matthew Pinder of Visionbase

“We researched the market to find a solution that would help us to generate leads for our sales team. We wanted to capture important user information and use this to target hot prospects for our popular Landlord Manager and Decorus products. We were impressed with the innovative nature of CANDDi and its ability to integrate with our existing set-ups.”

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