Truer words have never been spoken!
Customer success is all about building rapport, trust and even a bit of banter with your clients. But how do you expect them to get onboard if you haven’t established a relationship with them in the first place?
That’s why the customer success process starts way before you imagined it would. It starts the second you interact with your prospect.
You have to imagine you’re in your customers shoes. Would you buy something from someone you didn’t like, or didn’t even know? Probs not.
It’s all about equality, treating people the same regardless of where they are in your sales funnel.
Visit Steli Efti's website here - www.close.io